Stephen Bain
Columbus
Summary
A quick-witted, passionate leader with an entrepreneurial spirit, driving impactful marketing initiatives, strategic social media management, and exceptional client services.
Overview
10
10
years of professional experience
10
10
Certifications
Work History
Owner & Creative Director
Self-employed
06.2022 - Current
- Designs and executes live stream video content on Twitch.tv several days a week.
- Manages a community of active online members across multiple platforms.
- Reached Twitch.tv's top 0.8% of content creators.
Customer Service Specialist
Nationwide
03.2025 - 06.2025
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication.
- High achiever who received 10/10 review scores and 5 star ratings from customers month after month.
- Contract ended due to layoffs.
Recruiting Consultant/HR Generalist
CMax Advisors
11.2020 - 06.2022
- Arranged interview schedules by coordinating between managers and candidates.
- Facilitated communication between recruiters, hiring managers, HR staff, and other stakeholders throughout recruitment process.
- Created job postings on various websites to increase visibility of available positions.
Customer Service Representative/Assistant Trainer
Aetna, a CVS Health Company
06.2017 - 12.2018
- Adapted teaching styles based on individual participant needs and preferences.
- Provided instruction and guidance to new trainers on best practices for delivering effective training sessions.
- Collaborated with team members in designing engaging activities that promoted active learning.
Customer Service Representative
Various Contracts
01.2019 - 10.2020
Education
General Education -
Ohio Virtual Academy
01.2012
Coursework Towards A Degree - HR Management
Columbus State
Columbus, OHSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Data Analysis
- Data Visualization
- Microsoft Excel
Professional Summary
- Strong background in customer service, coaching/training, and content creation.
- Continuously improving technical skills and applied knowledge through self-driven training.
- Recently achieved multiple certifications with a focus on data analysis and team leadership.
- Currently pursuing a college credit in Project Management.
- High achiever and top performer of every team he has been a part of.
Certification
- Excel Essentials for Data Analytics IBM 8/2025
- Data Visualization and Dashboards with Excel and Cognos IBM 8/2025
- Professional Development for Future-Ready Leadership Coursera 9/2025
- Leadership: Retain High Performers & Grow Team Talent Coursera 9/2025
- Team Building: Create Engaging Events for Hybrid Teams Coursera 9/2025
- Leadership: Impactful Feedback in a Hybrid World Coursera 9/2025
- Personal & Professional Development: Digital Norms for Teams Coursera 9/2025
- Leadership: Implementing DEI at Your Company Coursera 9/2025
Timeline
Customer Service Specialist
Nationwide
03.2025 - 06.2025
Owner & Creative Director
Self-employed
06.2022 - Current
Recruiting Consultant/HR Generalist
CMax Advisors
11.2020 - 06.2022
Customer Service Representative
Various Contracts
01.2019 - 10.2020
Customer Service Representative/Assistant Trainer
Aetna, a CVS Health Company
06.2017 - 12.2018
General Education -
Ohio Virtual Academy
Coursework Towards A Degree - HR Management
Columbus State