Stephen Baker
Kerrville,TX
Summary
Accomplished Regional Aquatics Liaison and Office Coordinator with a proven track record at Northgate Resorts and QMax Solutions Inc. Expert in streamlining operations. Skilled in project planning and verbal communication, adept at driving business improvements and cultivating positive customer relations. Exceptional Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Aquatics Liason
Northgate Resorts
05.2020 - Current
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Regional Office Coordinator
QMax Solutions Inc.
08.2011 - 05.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Trained team members
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
GED -
Midland High School
Midland, TX09-1995
Skills
- Assessment capabilities
- Technical knowledge
- Evaluation capabilities
- Representative experience
- Collaborative relationships
- Solutions Development
- Verbal and written communication
- Issue Resolution
- Reporting
- Project Planning
- Team Collaboration
- Recordkeeping
Certification
- CPO
- Lifeguarding - in the process of obtaining instructor certification
- First Aid, CPR, AED - in the process of obtaining instructor certification
- RAIL
- LP Gas
Timeline
Regional Aquatics Liason
Northgate Resorts
05.2020 - Current
Regional Office Coordinator
QMax Solutions Inc.
08.2011 - 05.2020
- CPO
- Lifeguarding - in the process of obtaining instructor certification
- First Aid, CPR, AED - in the process of obtaining instructor certification
- RAIL
- LP Gas
GED -
Midland High School
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