Years of Professional Eperience, Customer Service
Hi, I’m
Stephen Barnard
Customer Sales
Herriman,UT
Many people today believe that cynicism requires courage. Actually, cynicism is the height of cowardice. It is innocence and open-heartedness that requires the true courage—however often we are hurt as a result of it.
Erica Jong
Summary
The highest of customer service and leadership skills; management and sales experience. Focused, patient, indefatigable worker who goes above and beyond for all clients with balanced reasoning and problem-solving as well as problem anticipation.
Authorized to work in the US for any employer. Hardworking employee enthusiastic about learning field inside and out.
Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Experienced Commercial Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support in customer service.
Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
1
Certification
Work History
Le Bus
CDL Class B Driver
01.2023 - 05.2023
Job overview
- CDL Class B Bus and Coach Operator with Passenger 16+ And Air Brake Endorsed
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Greater Portland Metro
CDL Class B Driver
03.2020 - 11.2022
Job overview
- Safety Prioritization, busy city, no passenger issues in entire experience.
- Operated with safety and skill to avoid accidents and delays.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Westin Portland Harborview Hotel
Manager on Duty
02.2011 - 09.2018
Job overview
- High upgrade response using high ticket closing abilities from earlier jobs, including question, assumptive, take away, and soft closes for nearly 400 rooms nightly.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction, including customer complaints.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Manchester Place Care Homes
Apartment Manager
02.2011 - 09.2018
Job overview
- Scheduled weekly inventory pickups and deliveries with vendors
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Managed property financial records by collecting rent from 25 tenants and reconciling monthly accounts payable and receivable.
- Analyzed and negotiated bids from property services contractors such as maintenance, cleaning and security contractors, saving approximately $1300 quarterly.
The Westin Portland Harborview
Engineer
01.2015 - 01.2016
Job overview
- Performed in-depth electrical acceptance testing of completed hardware, including continuity and high potential isolation testing
- Continually improved methods and procedures for processes, safety, measurement, documenting and work flow techniques
- Troubleshot electrical equipment problems such as electro-valves and sensors.
- Performed preventative maintenance to keep tools and equipment functional.
Eastland Park Hotel
Van Driver / Shuttle Runs
02.2006 - 03.2010
Job overview
- Drove pilots to airport at scheduled times, picked up pilots and passengers at scheduled times.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Transported elderly and disabled people to and from hospitals and long-term treatment facilities.
- Managed reservations and pre-booking, scheduling passenger pickup and enabling on-time pickup.
- Assisted clients with loading and unloading of personal items and luggage, often delivering luggage to clients' rooms.
Education
University Of Southern MainePortland, ME
Associate of Arts from Communications And Mass Media Concentration
04.1992
University Overview
- Honor Roll 4 years
- Completed professional development in Film Production, From Idea To Completion
- Awarded Best Actor In A Comedy Film, "Jill And Jack"
- Elected Captain of Debate Team 4 Years
Skills
- Product Promotion
- Store Opening and Closing
- Cash Handling
- Productivity Maximization
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
Certification
Leadership Experience (10+ years) CDL B license with Passenger and Air Brake Endorsements (2 years) Van Driver (5 years) Delivery Driver Experience (4 years) Security (6 years) High Empathy, Communication. Conflict Resolution, Sales (10+ years) Commercial Driving (7 years) Leadership (10+ years) Filming (10+ years) Shuttle Driving (5 years) Social Media Management (8 years) Customer service (10+ years) Negotiation (10+ years) Presentation Skills (10+ years) Content Creation (10+ years) Load & Unload (7 years) Management Hotel (8 years) Creative Solutions In Varied Problems (10+ years) Computer literacy, Non-CDL Class CCDL CCPR Certification
Additional Information
- Certifications and Licenses, Air Brake EndorsementFirst Aid CertificationPassenger EndorsementDriver's License
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CDL Class B Driver
Le Bus
01.2023 - 05.2023
CDL Class B Driver
Greater Portland Metro
03.2020 - 11.2022
Engineer
The Westin Portland Harborview
01.2015 - 01.2016
Manager on Duty
Westin Portland Harborview Hotel
02.2011 - 09.2018
Apartment Manager
Manchester Place Care Homes
02.2011 - 09.2018
Van Driver / Shuttle Runs
Eastland Park Hotel
02.2006 - 03.2010
University Of Southern Maine
Associate of Arts from Communications And Mass Media Concentration
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