Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Relevant Book List
References
Work Availability
Quote
Timeline
Generic
Stephen Bartelme

Stephen Bartelme

Garland,TX

Summary

Dynamic Logistics and Operations Manager at Fish Window Cleaning, adept at optimizing workflows and enhancing team performance. Proven expertise in conflict resolution and employee training, fostering strong client relationships. Successfully led multi-person projects, ensuring timely completion and high-quality service delivery, while maintaining operational efficiency through effective communication and decision-making.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Logistics/Senior Operations Manager

Fish Window Cleaning
Garland, TX
02.2020 - Current
  • Coordinated, routed, and optimized daily work orders to enhance efficiency and reduce travel time for employees.
  • Led and motivated multi-person teams on large-scale projects, ensuring effective task delegation and timely completion.
  • Maintained clear communication between management and field teams to support seamless operations and resolve issues promptly.
  • Supervised and trained window cleaning technicians, optimizing team productivity and ensuring high-quality service delivery.
  • Handled service inquiries, complaints, and conflict resolution professionally, building and maintaining long-term client relationships to encourage repeat business.
  • Coordinated maintenance and scheduling of company vehicles and equipment, ensuring operational efficiency.

Training Manager

Fish Window Cleaning
Garland, TX
08.2019 - Current
  • Trained new employees in professional window cleaning techniques, most of whom had no prior experience, enhancing their skills and fostering strong customer relationships.
  • Mentored new hires to build confidence and competence in window cleaning, promoting a culture of accountability and high performance.
  • Assessed trainee performance and provided constructive feedback, ensuring clear communication of complex procedures.
  • Educated new hires on technical skills and business aspects of the window cleaning industry, fostering a comprehensive understanding.

Professional Window Cleaner

Fish Window Cleaning
Garland, TX
10.2015 - Current
  • Executed efficient window cleaning services while enhancing customer relationships as the company's representative.
  • Independently managed daily work orders to optimize time efficiency and profitability.
  • Executed commission-based window cleaning tasks with a focus on efficiency and high standards.
  • Resolved on-site challenges swiftly, ensuring professional handling of job issues and customer concerns.
  • Collaborated effectively with team members to complete multi-person cleaning projects, ensuring teamwork and camaraderie.

Soccer Referee

USSF
Dallas, TX
08.2007 - Current
  • Officiated youth, amateur, and semi-pro soccer matches in accordance with FIFA and local league rules.
  • Maintained control of the game and diffused conflicts between players, coaches, and spectators, demonstrating strong communication and impartial decision-making under pressure.
  • Demonstrated excellent knowledge of soccer rules, ensuring fair play and adherence to regulations.
  • Reported match outcomes and disciplinary actions to the league, completing necessary post-game paperwork.
  • Evaluated complex situations in real-time to enforce appropriate penalties and maintain fair play.
  • Maintained match control through calm, assertive leadership and clear communication of decisions using verbal commands and hand signals.
  • Modified refereeing approach in response to feedback, ensuring compliance with league and professional requirements.

Package Handler

UPS
Mesquite, TX
07.2013 - 10.2015
  • Gained comprehensive knowledge of logistics and warehouse management by working across various departments within the UPS warehouse.
  • Sorted packages accurately by size and destination, ensuring efficient workflow and adherence to safety standards.
  • Collaborated with team members to meet tight shipping deadlines, demonstrating strong physical endurance by handling packages up to 70 lbs.
  • Memorized zip codes to efficiently sort packages onto corresponding conveyor belts.
  • Executed safe and efficient loading and unloading of package trucks in a high-speed setting.

Crew Member

Little Caesars
Mesquite, TX
09.2012 - 07.2013
  • Greeted customers, accurately took food orders, and delivered efficient, friendly service in a fast-paced environment.
  • Operated cash registers, processed payments and refunds accurately.
  • Ensured cleanliness and organization of workstations, dining areas, and restrooms to maintain a welcoming environment.
  • Collaborated with team members to achieve shift goals and enhance customer satisfaction.

Crew Member

Wendy's
Dallas, TX
07.2011 - 09.2012
  • Greeted customers, took accurate food orders, and provided efficient service in a fast-paced environment.
  • Operated cash registers, handled payments, and processed refunds accurately.
  • Maintained cleanliness and organization of workstations, dining areas, and restrooms to ensure a welcoming environment.
  • Assisted with inventory management by stocking, restocking supplies, and monitoring product freshness to enhance operational efficiency.
  • Collaborated effectively with team members to achieve shift goals and deliver a positive customer experience.

Education

High School Diploma -

Mesquite High School
Mesquite, TX
05-2013

Some College (No Degree) - Finance

Dallas College
Dallas, TX

Cloud Computing

AWS Educate
Online

ServiceNow

ServiceNow University
Online

Skills

  • Logistics coordination
  • Operations management
  • Project management
  • Team leadership
  • Conflict resolution
  • Customer service
  • Employee training
  • Communication skills
  • Relationship building
  • Staff development
  • Hiring and onboarding
  • Decision making
  • Teamwork and collaboration
  • Integrity and fairness

Languages

English
Professional
Spanish
Elementary

Affiliations

  • Hobbies include gardening, exercising, reading, spending time with family, and seeking various opportunities to enhance knowledge any possible way.

Certification

  • Cloud Computing 101 badge (AWS)
  • Getting Started with Compute badge (AWS)
  • Getting Started with Storage badge (AWS)
  • Getting Started with Database badge (AWS)
  • Now Learning Onboarding badge (ServiceNow)
  • Welcome to ServiceNow badge (ServiceNow)
  • Kickstart Your RiseUp with ServiceNow badge (ServiceNow)
  • Welcome to ServiceNow micro certification (ServiceNow)

Relevant Book List

  • The 7 Habits of Highly Effective People by Sean Covey
  • Emotional Intelligence 2.0 by Theresa Williams
  • Atomic Habits by James Clear
  • Inner Excellence by Jim Murphy
  • Discipline is Destiny by Ryan Holiday
  • The Obstacle is the Way by Ryan Holiday
  • The Life You've Always Wanted by John Ortberg
  • The No Complaining Rule by Jon Gordon

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung

Timeline

Logistics/Senior Operations Manager

Fish Window Cleaning
02.2020 - Current

Training Manager

Fish Window Cleaning
08.2019 - Current

Professional Window Cleaner

Fish Window Cleaning
10.2015 - Current

Package Handler

UPS
07.2013 - 10.2015

Crew Member

Little Caesars
09.2012 - 07.2013

Crew Member

Wendy's
07.2011 - 09.2012

Soccer Referee

USSF
08.2007 - Current

High School Diploma -

Mesquite High School

Some College (No Degree) - Finance

Dallas College

Cloud Computing

AWS Educate

ServiceNow

ServiceNow University

Similar Profiles

CREATE PROFILE