Stephen Bassey
Aubrey,TX
Summary
I'm currently a college student majoring in Business Computer Information Systems in hopes of finding a job or career in the IT field. As someone who has worked as an assistant manager for over a year, I process skills in guiding other team members, multi-tasking, working in groups, assisting and satisfying customers, and overall just managing the work environment and work place. Other skills that I process are computer skills and I am also proficient at using Excel.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Dominos's Pizza
Crossroads, TX
06.2022 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in training newer staff members about all the daily tasks they must do in their position.
- Would help with managing customer satisfaction including making sure customers received their orders as well as making sure customers were satisfied with their orders.
- On certain shifts, I would have the responsibility of opening or closing the store if needed.
- Responsible for making sure delivery drivers got routed to the correct addresses.
- Responsible for checking for expiring products every shift.
- Analyze labor and sales every shift.
- Made sure the entire store was clean including all the equipment used in the store.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- If store needed extra help, would willingly come in early or on days I was not scheduled to help out.
Education
BBA - Business Computer Information Systems
University of North Texas
Denton, TX05-2026
Skills
- Employee Scheduling
- Operations Management
- Employee Performance Evaluations
- Product and service knowledge
- Money Handling
- Staff Training and Development
- Staff Supervision
- Customer Service
- Problem-solving aptitude
- Team Collaboration
- Time Management
- Managing Operations and Efficiency
- Decision-Making
- Task Prioritization
- Computer Skills
- Excel Skills
Timeline
Assistant Manager
Dominos's Pizza
06.2022 - Current
BBA - Business Computer Information Systems
University of North Texas
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