Stephen Battle
Tyler,TX
Summary
To continue advancement in the Information Technology field for cooperate environments and projects. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Proficient Service Now and PC OS user.
Overview
8
8
years of professional experience
Work History
AV Support Technician
JKL Technologies
06.2023 - 05.2024
- Implemented system upgrades and ensured data security measures were in place
- Conducted regular system audits and backups to maintain data integrity
- Performed high-touch meeting support services for end-users and executive level staff.
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Responded to telephone, email and in-person inquiries regarding Team Room operation, use and repair.
AV Support Technician
AVI-SPL
10.2019 - 06.2023
- Organized site documentation and provided client training on AV Technology
- Lead team in maintaining clean Audio-Visual equipment for problem free usage
- Delivered comprehensive training on conference technology for end users and IT support team members.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices, and software to set up work stations for users.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Completed inventory counts and organized supplies.
- Reduced response time for support requests by prioritizing tasks and managing workload effectively.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
Staging Coordinator / Director of Events Technology
AV Workshop
12.2015 - 09.2017
- Installed and configured audio-visual systems for corporate events
- Operated lighting, mixers, and other AV equipment during live broadcasts
- Provided technical support and troubleshooting for conference rooms
- Managed team of AV techs in timely setups, run of show and strikes
- Successfully negotiated contracts for new and existing clients.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
High School Diploma -
Martin Luther King Jr. High School
New York, NY08.2004
Skills
- Troubleshooting abilities
- Technical Support
- Software Installation/Updates
- User training expertise
- Issue Resolution
- Hardware/Software Repair
- Call Center Operations
- Help Desk Support
- Microsoft Outlook
- Desktop support
- Ticket support system management
Timeline
AV Support Technician
JKL Technologies
06.2023 - 05.2024
AV Support Technician
AVI-SPL
10.2019 - 06.2023
Staging Coordinator / Director of Events Technology
AV Workshop
12.2015 - 09.2017
High School Diploma -
Martin Luther King Jr. High School
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