Summary
Overview
Work History
Skills
Timeline
Generic

Stephen Baumann

Toccoa,GA

Summary

Dynamic and dedicated professional with extensive experience at Golden Pantry, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Recognized for streamlining checkout processes, resulting in reduced wait times and improved sales performance. Committed to fostering positive customer relationships and team collaboration.

Overview

2023
2023
years of professional experience

Work History

Cashier

Golden Pantry
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and provided product recommendations.
  • Maintained accurate cash drawer balance during shifts.
  • Handled inventory management, restocking shelves as needed.
  • Ensured cleanliness and organization of checkout area for optimal customer experience.
  • Collaborated with team members to improve service delivery times.
  • Adapted to changing store policies and procedures quickly and effectively.
  • Provided training support to new cashiers on operational tasks and systems.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Reduced processing errors by meticulously following transaction procedures.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Enhanced shopping experience, provided product information and location assistance.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Increased sales of promotional items by informing customers about current offers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Remodeler

Slab 2 Shingles
01.2015 - 01.2023

Remodeling homes

Tire and Lube Technician

Floyd's Speed Exhaust
01.2018 - 01.2020
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and provided product recommendations.
  • Maintained accurate cash drawer balance during shifts.
  • Handled inventory management, restocking shelves as needed.
  • Ensured cleanliness and organization of checkout area for optimal customer experience.
  • Collaborated with team members to improve service delivery times.
  • Adapted to changing store policies and procedures quickly and effectively.
  • Provided training support to new cashiers on operational tasks and systems.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Reduced processing errors by meticulously following transaction procedures.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Enhanced shopping experience, provided product information and location assistance.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Increased sales of promotional items by informing customers about current offers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Refunds and exchanges
  • Product knowledge
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • POS system operations
  • Cash drawer balancing
  • Guest inquiries
  • Refund handling
  • POS systems
  • Payment collection
  • ID verification
  • Attention to detail
  • Inventory management
  • Currency counting
  • Order packaging
  • Inventory control
  • Daily reporting
  • Sales expertise
  • Drawer balancing
  • Product recommendations
  • Retail merchandising
  • Returns processing
  • Point of sale operation
  • Purchase assistance
  • Point-of-sale system operation
  • Records maintenance
  • Point of sale proficiency
  • Reports and documents
  • Loss prevention
  • Fraud prevention awareness
  • Staff mentoring
  • Loyalty program promotion
  • Identification checks
  • Payment posting
  • Sales techniques mastery
  • Regulatory compliance
  • Expense tracking
  • Report preparation
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Organizational growth
  • Inventory restocking
  • Training and onboarding
  • Complaint resolution
  • Credit card processing
  • Basic math
  • Visual merchandising
  • Upselling techniques
  • Sales transactions
  • Promotions and discounts
  • Hospitality and accommodation
  • Ordering and stocking
  • Receipt handling
  • Exchanges processing
  • Touching grass (test)
  • Dependability and reliability
  • Scanner operations
  • Checkout monitoring
  • Gift card handling
  • Transaction handling
  • Point-of-sale system
  • Credit and cash transactions
  • Merchandise exchange
  • Problem-solving
  • Honest and dependable

Timeline

Tire and Lube Technician

Floyd's Speed Exhaust
01.2018 - 01.2020

Remodeler

Slab 2 Shingles
01.2015 - 01.2023

Cashier

Golden Pantry
Stephen Baumann