Stephen Bean
Wellington,MO
Summary
Field Service Professional with strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Skilled in troubleshooting, customer relationship management, and technical support. Valued for effective communication, leadership, and problem-solving abilities. Prepared to make significant impact through strategic planning and operational efficiency.
Overview
9
9
years of professional experience
Work History
Field Service Manager
Crown Lift Trucks
09.2022 - Current
- Recruit, interview, develop, direct, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards. Provide support and guidance for professional development.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Increased team productivity with effective scheduling and resource allocation.
- Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
- Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.
Lead Technician
Crown Lift Trucks
02.2020 - 09.2022
- Train, motivate, and monitor job performance of Field Service Technicians, including while at customer locations. Inspect repairs and scheduled maintenance. Ensure safety practices.
- Confer with customers and communicate issues to branch management. Maintain good customer relations.
- Travel to customer locations to troubleshoot, diagnose, and repair lift trucks.
- Collaborated with sales teams to identify and meet customer needs.
- Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
- Developed strong relationships with clients by providing exceptional customer service and support.
- Served as the primary point of contact for clients fostering trust and loyalty.
Field Service Technician
Crown Lift Trucks
01.2016 - 02.2020
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Trained customers on use of InfoLink, a wireless fleet and operator management system.
- Mentored and trained new technicians on all facets of the job.
Education
High School Diploma -
Wellington-Napoleon High School
WellingtonAutomotive Technology
Lex La-Ray Technical Center
LexingtonSkills
- Creating estimates
- Customer billing management
- Problem-solving abilities
- Multitasking Abilities
- Customer Relations
- Team building
- Conflict Resolution
- Performance Management
- Communication Skills
- Cross-functional team leadership
Timeline
Field Service Manager
Crown Lift Trucks
09.2022 - Current
Lead Technician
Crown Lift Trucks
02.2020 - 09.2022
Field Service Technician
Crown Lift Trucks
01.2016 - 02.2020
High School Diploma -
Wellington-Napoleon High School
Automotive Technology
Lex La-Ray Technical Center
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