Stephen Bernys
Greenville,North Carolina
Summary
Young professional driven to exceed goals and build long-term business relationships with peers and customers. Delivers positive experiences through high-quality customer care, problem-solving and trusted relationships after 5 years of customer service and 5 years sales experience. Also highly fluent in technology including software & hardware.
Overview
11
11
years of professional experience
Work History
Territory Sales Representative
National Equipment Dealers (Formerly May/RHI)
Greenville, North Carolina
01.2022 - Current
- Assist and complete process of equipment and attachment sales.
- Cold-call leads and potential customers.
- Quote equipment, financing, leasing, and service options.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Worked independently with minimal supervision.
- Handled entire financing process and maintained relationship with lenders.
- Earn commission on volume of equipment sales.
Inside Sales Rep. & Territory Sales Trainee
May/RHI
Grimesland, North Carolina
09.2019 - 12.2021
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Assisted in machine rentals.
- Handled point-of-sale interactions including the closing of walk-in sales.
- Set up new accounts, established customer credit, and set up payment methods.
- Shadowed territory sales representative from June 2021 to end of year.
Parts Coordinator
May/RHI (Formerly May Heavy Equipment)
Charleston, South Carolina
07.2017 - 09.2019
- Receive customer calls for parts and service
- Navigate OEM manuals and parts diagrams
- Troubleshoot minor technical problems
- Earn commission on volume of parts sales
- Manage inventory for individual dealer branch ($80,000+)
Front-End Supervisor
Food Lion
Roanoke, Virginia
09.2016 - 07.2017
- Operate a cash register for cash, check and credit card transactions
- Clean and organize the store, including the checkout desk and displays
- Alert customers to upcoming sales events and promotions
- Train and manage 9-10 associates
- Complete all point of sale opening and closing procedures, including counting the contents of the cash register
- Handle all customer relations issues in a gracious manner and in accordance with company policies.
Laborer/Operator
Nutrien AG (Formerly Crop Production Services)
Cloverdale, Virginia
05.2016 - 09.2016
- Handle toxic and non-toxic Herbicides and Pesticides daily, while maintaining safe practice practice
- Operate equipment, i.e
- Industrial pressure washer and forklift
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
- Receive and fill 10-12 large (1000-5000 gallon) chemical orders to be sent out by the end of day's shift.
Sales Associate
Sam's Club
Roanoke, Virginia
09.2015 - 04.2016
- Upsold yearly-store memberships to members and guests
- Answered customer questions regarding store merchandise, department information and pricing
- Conferred with store managers to obtain information about customer needs and preferences
- Priced merchandise, stocked shelves and took inventory of supplies
- Alerted customers to upcoming sales events and promotions.
Sales Professional
Sears Roebuck & Company
Roanoke, Virginia
03.2014 - 08.2015
- Responded and resolved all customer inquiries thoroughly and professionally
- Worked night and weekend shifts during holiday season, securing more than $20,000 of orders in 6 hours (Black Friday, 2015)
- Had individual success by consistently meeting and exceeding sales goals
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Built and maintained customer relationships for entire length of time employment
- Became knowledgeable of new products and parts, learning each specific detail for selling points.
Certified Lifeguard
Olympic
Roanoke, Virginia
05.2011 - 09.2014
- Ensured safety of 25-50 patrons and guests as well as proactively identified hazards or potential hazards; took measures to prevent accidents
- Supervised and trained new lifeguards on swim club policies and rules
- Developed weekly schedules for lifeguards
- Assisted manager in daily swim club operations, i.e
- Chlorine pump maintenance, maintain consistent chemical levels
- Understand and perform CPR and other life-saving techniques in practice scenarios.
Education
Business Administration
Virginia Western Community College
Roanoke, VirginiaHigh School Diploma - Advanced Studies
Hidden Valley High School
Roanoke, Virginia06.2012
Vocational Certificate - Precision Machining, Machine Technology
Arnold R. Burton Technology Center
Salem, Virginia2012
Skills
- Customer-oriented
- Consistently meets salesgoals
- Personable
- Strong client relations
- Skilled problem solver
- Motivated team player
- Quick learner
- Strategic sales knowledge
- Job-Site Visits
Timeline
Territory Sales Representative
National Equipment Dealers (Formerly May/RHI)
01.2022 - Current
Inside Sales Rep. & Territory Sales Trainee
May/RHI
09.2019 - 12.2021
Parts Coordinator
May/RHI (Formerly May Heavy Equipment)
07.2017 - 09.2019
Front-End Supervisor
Food Lion
09.2016 - 07.2017
Laborer/Operator
Nutrien AG (Formerly Crop Production Services)
05.2016 - 09.2016
Sales Associate
Sam's Club
09.2015 - 04.2016
Sales Professional
Sears Roebuck & Company
03.2014 - 08.2015
Certified Lifeguard
Olympic
05.2011 - 09.2014
Business Administration
Virginia Western Community College
High School Diploma - Advanced Studies
Hidden Valley High School
Vocational Certificate - Precision Machining, Machine Technology
Arnold R. Burton Technology Center
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