Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephen Biehle

Montgomery,TX

Summary

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Careful School Bus Driver attentive to road rules, school schedules and students' needs. Maintains daily schedules with good driving abilities and understanding of local traffic flows. Protects students by operating bus safely and controlling student behavior. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

50
50
years of professional experience
1
1
Certification

Work History

School Bus Driver

Montgomery ISD
08.2023 - Current
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
  • Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
  • Contributed to district-wide fuel efficiency initiatives by practicing mindful driving techniques and minimizing idle time.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.

Customer Service Technician

AT&T
01.1974 - 10.2009
  • Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
  • Streamlined troubleshooting processes for increased efficiency and reduced service times.
  • Enhanced customer experience with personalized assistance and product recommendations.
  • Provided remote support to customers, diagnosing and resolving technical issues effectively.
  • Developed strong relationships with clients, leading to increased loyalty and retention rates.
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
  • Collaborated with team members to improve internal processes, resulting in faster response times for customer inquiries.
  • Conducted training sessions for new hires, imparting valuable knowledge about company products and services.
  • Identified recurring technical issues, providing feedback to improve product quality and minimize future problems.
  • Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
  • Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
  • Consistently met or exceeded established performance metrics related to call handling time, first-call resolution rate, and overall customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

High School Diploma -

Vidor High School
Vidor, TX
05.1971

Skills

  • Vehicle inspections
  • Passenger Assistance
  • Passenger safety management
  • Route coordination

Licensed Property Claims Adjuster

Licensed General Life &Health Agent NPN 14269759

Certification

  • Licensed [Job Title] - [Timeframe] Property Claims Adjuster,
  • Texas General Life and Health
  • NPN 14269759

Timeline

School Bus Driver

Montgomery ISD
08.2023 - Current

Customer Service Technician

AT&T
01.1974 - 10.2009

High School Diploma -

Vidor High School

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Stephen Biehle