Stephen Black
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Store Manager in Training
CVS Health
10.2023 - Current
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
- Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
- Enhanced visual merchandising displays using creative design techniques that captured customer attention and showcased featured products.
- Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
- Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
- Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs.
Operations Manager
CVS Health
12.2022 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Care Concierge
CVS Health
10.2019 - 12.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Operations Manager
CVS Health
07.2016 - 10.2019
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
Education
No Degree - Accounting
University of Houston
Houston, TXHigh School Diploma -
Athens High School
Athens, TX05.1992
Skills
- Store operations
- Operational Efficiency
- Brand Awareness
- Employee Scheduling
- Merchandise planning
- Health and safety
- Team Management
- Task Delegation
- Store maintenance
- Customer Service
- Staff training/development
- Inventory Tracking and Management
- Scheduling
- Hiring and Onboarding
- Schedule Management
Timeline
Store Manager in Training
CVS Health
10.2023 - Current
Operations Manager
CVS Health
12.2022 - 10.2023
Care Concierge
CVS Health
10.2019 - 12.2022
Operations Manager
CVS Health
07.2016 - 10.2019
No Degree - Accounting
University of Houston
High School Diploma -
Athens High School