Stephen Blackburn
Virgie,KY
Summary
Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Optician
Walmart
11.2021 - Current
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Assistant Manager
Walmart
12.2013 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Associate of Arts -
Big Sandy Community And Technical College
Prestonsburg, KYBachelor's in Business Administration - Business Administration
Eastern Kentucky University
Richmond, KYBachelor of Science - Accounting And Business Management
Western Governors University
Salt Lake City, UT12.2024
Skills
- Order Preparation
- Supply Management
- Display Building
- Contact Lens
- Product Upselling
- Insurance Verification
- Customer Service
- Attention to Detail
- Inventory Management
- Supply and Equipment Ordering
- Verifying Prescriptions
- Work Order Preparation
- Administrative Functions
- MS Office
- Verbal and Written Communication
- Frame Repair
- Optical Equipment Testing
- Cost Reduction
- Task Delegation
- Employee Scheduling
- Operations Management
- Product and Service Knowledge
- Customer Relations
- Hiring and Training
- Records Management
- Forklift Operation
- Palletizing
- OSHA-trained
- Heavy Equipment Operation
- Hardware and Software Installation
- Training and Presentations
- Technical Support
- Hardware Repair
- Cybersecurity Best Practices
Timeline
Optician
Walmart
11.2021 - Current
Assistant Manager
Walmart
12.2013 - 11.2021
Associate of Arts -
Big Sandy Community And Technical College
Bachelor's in Business Administration - Business Administration
Eastern Kentucky University
Bachelor of Science - Accounting And Business Management
Western Governors University
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