Stephen Boles
Williston
Summary
Recognized for effectively upselling products and communicating with customers in a persuasive and articulate manner. Effective communicator through in person, telephone, and online interactions with customers. Exceptionally skilled in exceeding sales objectives and caring for customers. Seeking a position in a challenging, rewarding, and fast-paced environment.
Overview
5
5
years of professional experience
Work History
Service Advisor
Berlin City Auto Group
Williston, Vermont
10.2018 - 07.2019
- Educated customers about product options.
- Effectively executed visual merchandising and marketing initiatives.
- Maintained records of sales.
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
Sales and Leasing Consultant
Freedom Nissan of South Burlington
South Burlington, VT
04.2016 - 10.2018
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Fulfilled administrative duties, including: completing and filing paperwork, and setting appointments.
- Received salesperson of the month and Nissan award of excellence.
- Greeted customers and offered them assistance whenever possible.
- Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.
- Informed customers about current promotions and sales, encouraging them to take advantage.
Server
Longhorn Steakhouse
Williston, VT
08.2015 - 09.2016
- Completed all side work after completion of dining service.
- Completed a food service and training course when hired as a restaurant server.
- Delivered outstanding customer service to patrons.
- Helped resolve guest problems by remaining positive, friendly and respectful.
- Supported new marketing and advertising campaigns developed by management in order to propel dining establishment to the top.
Assistant Manager
Holiday Inn Express Hotel
Shelburne, VT
09.2014 - 05.2016
- Assisted in managing daily hotel operations to ensure guest satisfaction and service excellence.
- Trained and coached staff on operational procedures and customer service best practices.
- Monitored guest feedback and implemented improvements to enhance overall experience.
- Coordinated with housekeeping and maintenance teams to ensure prompt resolution of guest issues.
- Managed staff schedules and ensured adequate staffing levels during peak hours.
- Resolved guest complaints swiftly, maintaining a positive reputation for the hotel.
Education
Mental Health - Business Management
Champlain College
Burlington, VT05.2014
High school degree - computer system engineering
Champlain Valley Union High School
Hinesburg, VT06.2010
Skills
- Excellent communication skills
- Outstanding people skills
- Strong computer skills
- Relationship building
- Sales and marketing
- Organizational skills
- Customer acquisition
- Customer service
- Client and vendor relations
- Strong work ethic
Accomplishments
2018 Nissan Award of Excellence
Timeline
Service Advisor
Berlin City Auto Group
10.2018 - 07.2019
Sales and Leasing Consultant
Freedom Nissan of South Burlington
04.2016 - 10.2018
Server
Longhorn Steakhouse
08.2015 - 09.2016
Assistant Manager
Holiday Inn Express Hotel
09.2014 - 05.2016
Mental Health - Business Management
Champlain College
High school degree - computer system engineering
Champlain Valley Union High School