STEPHEN BOOC
Houston
Summary
With over 20 years of experience as a highly skilled Customer Service Representative, my focus is on delivering quality care to ensure maximum customer satisfaction. Throughout my career, I have consistently showcased outstanding management and relationship-building abilities, cultivating strong connections with customers and colleagues alike. Committed to surpassing expectations, I actively pursue company objectives and contribute to its overall growth.
Overview
26
26
years of professional experience
Work History
Automotive Title Clerk
AFFORTABLE AUTO TITLE AND NOTARY
09.2022 - Current
- Responsible for processing and filing paperwork to establish or transfer for the ownership of a motor vehicle.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Handle registration paperwork such as titles and license plate tags, filing tax documents, and sending out bills or contract for signing.
- Provide additional services based on company needs.
Automotive Title Clerk
MRS CARRS MULTISERVICE
08.2022 - Current
- Responsible for processing and filing paperwork to establish or transfer for the ownership of a motor vehicle.
- Handle registration paperwork such as titles and license plate tags, filing tax documents, and sending out bills or contract for signing.
- Provide additional services based on company needs.
Automotive Title Clerk
TEXAS INSURANCE EXPRESS
05.2018 - 08.2022
- Provided simple and complex auto title work on behalf of clients preparing, submitting, and collecting title documents at the courthouse.
- Handled registration paperwork such as titles and license plate tags, filing tax documents, and sending out bills or contract for signing.
- Provided additional services based on company needs.
Assistant Manager
FIVE GUYS
01.2019 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Front Desk Representative
HOLIDAY INN EXPRESS
05.2014 - 11.2018
- Scheduled clients, processed payments, managed the reception area, greeted visitors, and responded to telephone and in-person information requests in a timely manner
- Performed general administrative tasks, client communications, managed client files and electronic records, and prepare client check out documentation
- Assist in variety of hotel functions as needed
Front Desk Representative
WINGATE By WYNDHAM
04.2014 - 09.2018
- Scheduled clients, processed payments, managed the reception area, greeted visitors, and responded to telephone and in-person information requests in a timely manner.
- Performed general administrative tasks, client communications, managed client files and electronic records, and prepare client check out documentation.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Retail Sales Associate
ACADEMY
05.1999 - 02.2014
- Provided information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently.
- Support sales floor, fitting room, check out, and back of house processes, as required.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School -
Kempner High School
Houston, TXSkills
- Auto Title Services
- Hotel Guest Services
- Communication Skills
- Retail sales and management
- Food Industry experience
- Proficient with computer system
- Operation of work processors
- Spreadsheets
- Document Management
- Timeline Management
Timeline
Automotive Title Clerk
AFFORTABLE AUTO TITLE AND NOTARY
09.2022 - Current
Automotive Title Clerk
MRS CARRS MULTISERVICE
08.2022 - Current
Assistant Manager
FIVE GUYS
01.2019 - 11.2021
Automotive Title Clerk
TEXAS INSURANCE EXPRESS
05.2018 - 08.2022
Front Desk Representative
HOLIDAY INN EXPRESS
05.2014 - 11.2018
Front Desk Representative
WINGATE By WYNDHAM
04.2014 - 09.2018
Retail Sales Associate
ACADEMY
05.1999 - 02.2014
High School -
Kempner High School
Similar Profiles
Thomas StefanskyThomas Stefansky
Business Owner at Eagle Auto Repair & Notary Ctr, LLCBusiness Owner at Eagle Auto Repair & Notary Ctr, LLC
Tiffany DinTiffany Din
Title Specialist at Texas Auto Title ServiceTitle Specialist at Texas Auto Title Service
Falynn SassFalynn Sass
Assistant Manager at Auto Money Title LoansAssistant Manager at Auto Money Title Loans
Quincy CampbellQuincy Campbell
Medical Assistant at United States NavyMedical Assistant at United States Navy
Frederick EbertFrederick Ebert
Audit Associate at PricewaterhouseCoopersAudit Associate at PricewaterhouseCoopers