Stephen Bourgeois
Webster,TX
Summary
Navy Veteran. Dependable and driven restaurant manager with an independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Big City Wings
11.2022 - Current
- Implemented strategic initiatives to drive revenue growth and improve customer satisfaction.
- Analyzed operational performance data to identify areas for process improvement and cost reduction.
- Collaborated with senior leadership on budget planning and resource allocation decisions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Floyds Cajun Seafood
05.2017 - 10.2022
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Resolved problems promptly to elevate customer approval.
- Purchased food and cultivated strong vendor relationships.
- Coordinated and organized all restaurant inventory.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Directed daily operations to enhance productivity and streamline workflows.
Server/Manager
Sudies Catfish House
10.2012 - 09.2016
- Greeted and maintained relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Helped customers place orders, explained menu items and suggested appropriate options for diet allergy concerns.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Education
40 Credits Towards Associates of Arts Degree - General Studies
College of The Mainland
Texas City, TXSkills
- Restaurant Operations
- Scheduling
- Staff Management
- Inventory Control
- Point of Sale Systems( Focus,Aloha, Digital Dining, Toast)
Certification
- ServSafe Manager
- TABC
Timeline
General Manager
Big City Wings
11.2022 - Current
General Manager
Floyds Cajun Seafood
05.2017 - 10.2022
Server/Manager
Sudies Catfish House
10.2012 - 09.2016
40 Credits Towards Associates of Arts Degree - General Studies
College of The Mainland