Stephen Bowerman

Processes applications from members, enrolls them on company platforms, and transmits enrollment to Center for Medicare and Medicaid Services. Performs basic administrative, clerical, operational, customer support, and computational tasks. Reviews reports and makes adjustments, additions, and deletions based on enrollment rules. Manages a daily inventory. Reports inventory daily. Adheres to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision within established policies, practices, and guidelines.

Determine client's needs and research travel options to match preferences and budget. Compile information and present client with a multi-option quote. Complete all travel reservations and arrangements according to client's wishes including but not limited to airfare, airport transfers, hotel, rental cars, resorts, and cruises. Plan and arrange tour packages, excursions, and day trips. Inform clients of required documents for travel such as passports and visas, in addition to any applicable health and safety protocols. Make alternative booking arrangements if changes arise before or during the trip.

Answer all incoming phone calls for Patients with the Clinical Neuroscience Institute utilizing Epic to schedule, reschedule, confirm, or cancel appointments for multiple doctors and office locations accordingly. Accept medication refill requests and forward to the appropriate care team for fulfillment, send messages from patients to their doctors regarding clinical matters and requests, prepare and send New Patient paperwork packets as well as letters reminding patients of upcoming appointments.

Decontaminate surgical instruments and equipment after surgery then wash, inspect, and sterilize them. Assemble instrument trays for surgeries, stock the operating rooms, answer phone calls to send instruments to operating rooms in real time for emergency surgeries.

Utilize POS system to accept orders from customers and prepare all ordered beverages according to established recipes in a timely manner. Maintain accurate cash drawer, count drawer at the end of each shift and prepare and submit daily deposit. Clean and stock work area as needed. Complete inventory form and submit to manager as needed. Assist in training new hires.

Accept and process all applications and documents for reduced membership rates including tax returns, payroll information, and social security benefits statements relative to current HHS poverty levels. Enter and update account information in Trinexum computer system and Excel accordingly, draft and send award and denial letters to applicants, prepare and submit monthly subsidy spreadsheets to the CEO. Interaction with Miami County Department of Job and Family Services necessary to process certain applications. Greet members and guests upon entering the building, give directions within the multi-story facility, process new memberships, create and update member accounts, create membership ID cards. Assist Business Manager with such duties as organizing time cards and photocopying and assembling new employee packets. Answer all phone calls and provide information on class schedules and daily activities, complete over-the-phone class registrations, process payments, and forward calls to appropriate individuals or voicemail.