Stephen Boyle
Williamsburg,VA
Summary
Highly motivated team player with a focus on providing exceptional customer service. Understands the needs of the customer as well as the business. Able to solve problems effectively and maintain exceptional communication skills. Would be an asset to any company that values exceptional customer service, a problem solver and a good communicator.
Overview
9
9
years of professional experience
Work History
Paraprofessional
West Springfield Middle School
08.2022 - 06.2024
- Assisted teacher in classroom duties
- Had to maintain exceptional communication skills
- Be able to solve complex situations that students and or teachers have in the classroom
- Be able to stand for long periods throughout the day
Hotel Front Desk Receptionist
Super 8 Motel
04.2021 - 08.2022
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Delivered above-and-beyond service to guests by calling guests who come to car shows annually and appropriately make reservations.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored hotel's budget and financial records.
Pharmacy Technician
CVS/Pharmacy (Target)
01.2017 - 04.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items, or by calling the customer's insurance company or doctor's office to assist customer's problem
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments along with payment for additional merchandise from Target
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Front End Associate
Big Y Supermarket
09.2015 - 04.2016
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Gathered shopping baskets and carts and relocated to designated areas.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customer by bagging items
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels as needed.
Education
Associate of Science - Chemistry
Holyoke Community College
Holyoke, MA06.2018
High School Diploma -
Chicopee High School
Chicopee, MA06.2013
Skills
- Exceptional communication skills
- Committed to exceptional customer service
- 7 years of customer service and retail experience
- Able to solve problems effectively
- Able to bend, stand, lift or reach
Timeline
Paraprofessional
West Springfield Middle School
08.2022 - 06.2024
Hotel Front Desk Receptionist
Super 8 Motel
04.2021 - 08.2022
Pharmacy Technician
CVS/Pharmacy (Target)
01.2017 - 04.2021
Front End Associate
Big Y Supermarket
09.2015 - 04.2016
Associate of Science - Chemistry
Holyoke Community College
High School Diploma -
Chicopee High School
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