Stephen Brady
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Outgoing and easy to get along with. love learning new things and taking on new tasks.
Overview
14
14
years of professional experience
Work History
Manager
Trexcon
Platte City, MO
05.2021 - 06.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Produce Manager
Walmart
Berry Road, KS
02.2019 - 05.2021
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Coached and mentored new team members.
- Planned attractive produce displays, using color and texture to enhance.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Maintained produce area and kept produce storage area clean and sanitary.
- Assisted customers with produce questions.
- Purchased produce following guidelines of marketing plan.
- Priced produce to achieve margin and sales goals.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Placing Truck orders for fresh Produce.
Manager/Crew/Crew/General Manager
McDonald's
Saint Joseph, MO
04.2014 - 02.2019
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Placing truck orders, looking over invoices.
- Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.
- Increased revenue by assisting with operations management, sales and marketing efforts.
Phone Operator
Call Center
Saint Joseph, MO
04.2013 - 04.2014
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
- Communicated by phone, email and traveled for face to face contact for 3 accounts.
- Designed and organized product packages for presentations and sold to many clients.
- Renegotiated contracts with expiring accounts to continue relationships with many current company clients.
- Delivered sales presentations, pitches and estimates to grow customer base.
- Utilized customer relationship management systems to document client interactions.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Exceptional computer skills
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept detailed records of daily activities through online customer database.
- Liaised between clients and support team to quickly resolve issues.
- Recorded accurate and efficient records in customer database.
Sales Associate
Walmart
Saint Joseph, MO
04.2013 - 04.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
Crew Team Member
Haburger West
Saint Joseph, MO
12.2012 - 04.2013
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- cashier
- Running Drive thru
- Putting truck away.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected kitchen equipment and appliances 4 times per week to verify functional operation.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Cooked batches of food according to standard recipes.
Crew/General Manager
Trexcon
Weston, MO
01.2009 - 12.2012
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Tracked and prepared quarterly reports of sales goals to management.
- i was the GM of this location dealing with truck orders sales in End of month reports.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
High School Diploma -
North Platte High School
Dearborn, MO05.2007
Skills
- Engine Components
- Strategic Planning
- Managing Terminations
- Issue and Conflict Resolution
- Project Management
- Sales Activities
- Sales Strategies
- Administration and Reporting
- Managing Operations and Efficiency
- Customer Service
- Communication
- Reporting
Timeline
Manager
Trexcon
05.2021 - 06.2022
Produce Manager
Walmart
02.2019 - 05.2021
Manager/Crew/Crew/General Manager
McDonald's
04.2014 - 02.2019
Phone Operator
Call Center
04.2013 - 04.2014
Sales Associate
Walmart
04.2013 - 04.2014
Crew Team Member
Haburger West
12.2012 - 04.2013
Crew/General Manager
Trexcon
01.2009 - 12.2012
High School Diploma -
North Platte High School
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