Stephen Brown

Work History

Service Manager

Stellhorn RV & Camping Center

Kokomo, IN

02.2023 - Current

Maintained accurate records of all service requests, including resolution times and costs incurred.
Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
Collaborated with customers to offer solutions to service needs.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Adhered to customer service standards to foster satisfaction and retention.
Created employee work schedules to keep shifts properly staffed.
Assigned work and monitored performance of project personnel.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Developed and maintained relationships with customers, vendors, and suppliers.
Resolved customer complaints in a timely manner.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Guided department employees on changes from management.
Delegated work to staff, setting priorities and goals.
Created written estimates and obtained customer consent to proceed.
Managed inventory levels of parts necessary for servicing customers' needs.
Reviewed completed work to verify consistency, quality and conformance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed inventory levels and ordered supplies to keep products in stock.
Motivated and supported employees to maintain low turnover.
Reviewed customer billing statements for accuracy prior to release.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collaborated with others to discuss new opportunities.
Assisted with customer requests and answered questions to improve satisfaction.
Understood and followed oral and written directions.
Answered [Number] calls per shift to assist with customer questions and concerns.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Identified needs of customers promptly and efficiently.
Displayed strong telephone etiquette, effectively handling difficult calls.
Prioritized and organized tasks to efficiently accomplish service goals.

Service Advisor

Stellhorn RV and Camping Center

Kokomo, IN

02.2022 - 02.2023

Welcomed customers, gained insight of services needed, scheduled appointments for service work
Worked diligently and efficiently in a fast-paced environment while maintaining a positive attitude
Prepared written estimates for service work and parts needed
Ordering parts for customer units and making sure they arrive in a timely manner
Acted as liaison between customers, manufacturer reps and technicians
Ensured completion of work orders and invoice submissions, collected customer payment
Organized technician schedules for the day, overseeing that everything was done properly and in a timely manner.
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Maintained records of customer interactions and transactions.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
Promptly responded to customer inquiries via phone, email or in person.
Explained amount for expected services and provided detailed answers to customer questions.
Developed strong relationships with customers by providing exceptional customer service.
Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Greeted customers and addressed their needs in a professional manner.
Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Explained the features and benefits of products or services offered by the dealership to customers.
Followed up with existing customers regarding past services performed on their vehicles.
Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Resolved customer complaints in an efficient and courteous manner.
Supported sales team members to drive growth and development.
Ensured that all customer inquiries were handled promptly and accurately.
Handled telephone inquiries regarding appointments and work in process.
Upsold additional products or services when appropriate.
Answered phone calls and responded to questions and concerns.
Examined records and papers to verify warranty and service contract coverage.
Prepared invoices for services rendered and collected payments from customers.
Displayed strong telephone etiquette, effectively handling difficult calls.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.

Construction

Hearn Construction

Kokomo, IN

09.2020 - 02.2022

Operated a wide variety of equipment including power saws, sanders, grinders, drill press and basic hand tools
Used precision measuring instruments, templates and fixtures to measure dimensions of finished work pieces
Collaborated with the foreman to ensure smooth workflow and efficient organization operations
Followed company procedures to maintain a work environment in neat and orderly condition
Ensured customer satisfaction by providing the highest quality of products by seeing that all equipment was properly installed and worked correctly
Organized and stored materials, machines, tools and equipment to streamline inventory and supply management to optimize access to needed tools and equipment.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained schedule of class assignments to meet deadlines.
Completed day-to-day duties accurately and efficiently.
Identified needs of customers promptly and efficiently.
Planned and completed group projects, working smoothly with others.
Maintained updated knowledge through continuing education and advanced training.
Worked with cross-functional teams to achieve goals.

Construction Worker

SELF-EMPLOYED

Lafayette, IN

08.2019 - 09.2020

Cleaned and prepared construction sites prior to the start of a job
Utilized my skills and knowledge of hand and power tools to design and build
Followed Blueprints and models accordingly
Used safe working practices at all times
Worked to please the client and aimed to achieve 100% client satisfaction.

Owner/Manager

Peter Hodson Quality Frames LTD

Cleethorpes

05.1995 - 06.2018

Provided courteous customer service in every area of the store
Maintained an accurate, efficient and effective client book
Worked closely with customers on special orders and projects
Managed inventory and ordered supplies as needed
Scheduled and participated in Trade Shows year round to sell to customers and other businesses.
Analyzed financial statements and trends to manage cash flow and make business decisions.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Executed performance reviews to encourage improved productivity for team members.
Conferred with customers to understand needs and finalize purchase orders.
Identified new opportunities for growth, expansion, and diversification.
Interviewed, trained and supervised employees.
Maintained relationships with existing clients by providing superior customer service.
Implemented successful business strategies to increase revenue and target new markets.
Oversaw budgeting and financial management.
Formed and sustained strategic relationships with clients.
Developed policies and procedures for the organization.
Developed and implemented successful sales strategies to meet business goals.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Organized events such as trade shows and conferences.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Kept records for production, inventory, income, and expenses.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Displayed strong telephone etiquette, effectively handling difficult calls.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Exceeded customer satisfaction by finding creative solutions to problems.
Understood and followed oral and written directions.
Identified needs of customers promptly and efficiently.
Completed day-to-day duties accurately and efficiently.
Delivered products to customer locations on time.

Summary

Overview

Work History

Service Manager

Service Advisor

Construction

Construction Worker

Owner/Manager

Education

High school or equivalent - Geography and History

Skills

Certification

Assessments

Timeline

Similar Profiles

Leah KeysLeah Keys

Jeremy SmithJeremy Smith

Darrel VestaDarrel Vesta

Alberto AcevedoAlberto Acevedo

Sharon BarrettSharon Barrett