Stephen Brown
Honolulu,Hawaii
Summary
I am a hardworking individual who wants to do their very best to help people with the knowledge and skills that I have learned and acquired over the years. My hope is to improve and learn more in the nursing field with the hope to become a registered nurse one day! Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Clinical assistant (pediatrics)
Kapiolani medical center for Women and Children
12.2021 - Current
- My job duties at this job is to do vital signs for all of my patients within a 4 hour time frame, to alert my nurse's of any abnormalities in our patients such as fevers
- My main patients were kids from the age of birth to sometimes 13 years olds
- I would constantly change diapers, feed babies in different aspects depending on condition of baby( heart baby's, mouth surgery, etc,), bathed kids in different ways (hebi cleanse bath, sponge, bath wipes)
- Help transport patients to different units such as PICU, med surgery
- If staffing is tight in different units then I would sometimes be floated to the Er, or other sister units to help out
- I also do deal with different patients such as Covid, respiratory distress, Surgery patients, sprains, heart kids, etc
- I will also help my nurses out in doing whatever I can to help and to help set up for any possible future situations
- I would help with admissions, discharges
- Admissions vitals, setting up rooms for admissions depending on situations such as respiratory distress patients
- Answer call lights and do what I can to help.
- Assisted in the preparation of patients for examinations and treatments.
- Maintained inventory of supplies used in clinical setting.
- Collected specimens from patients for lab testing.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
- Answered phones and responded to inquiries from patients or family members.
- Provided education to patients on health topics and preventive care measures.
- Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
- Assisted patients with basic care and provided excellent service.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Changed dressings on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
Restaurant worker for intercontinental Breakfast portion
Holiday Inn Express Waikiki
03.2019 - 08.2021
- My job duties that I have learned and achieved at the Holiday Inn Express Waikiki were to help guide people from different cultures towards getting breakfast at our restaurant.
- Helping out my team in any way I can by bussing food tables, cleaning up areas in the restaurant, working together as a team with my other coworkers to provide the best customer service to our customers.
- With this job, I was able to be at work at either 4 AM or 5 AM to 1 PM to help out with setting up for the shift and making sure that everything was ready for the shift.
- Checked with customers to ensure that they are enjoying their meals and took action to correct any problems or concerns.
- Assisted other staff members in setting up banquet events according to customer's instructions.
- Maintained stock levels of kitchen supplies and ingredients needed for daily operations.
- Stocked serving stations with napkins, silverware, and condiments, ensuring that all items were properly cleaned and sanitized before use.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests or complaints.
- Prepared beverages such as coffee drinks or smoothies according to recipes specified by the restaurant.
- Organized tables for incoming guests prior to their arrival.
- Responded quickly and efficiently to any emergency situations during shifts like spills or broken glassware.
- Demonstrated knowledge of menu items by accurately answering questions from customers.
- Kept work area clean and organized throughout shift.
- Performed workstation prep prior to shift start.
Barista
Starbucks
Honolulu, HI
08.2018 - 01.2019
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
PT Sales
Godiva chocolatier (Ala Moana)
10.2017 - 06.2018
- As a PT salesperson, I was in charge of providing excellent customer service to my customers by helping them with what they are trying.
- To obtain by providing them with the best option of choices and ranges of different Godiva products.
- I have learned to delegate during the busy seasons at the job by knowing and learning which customers' needs come first and to do my best to provide the best service for all of my customers.
- Supported quality improvement program, processes and daily operations by monitoring activities and suggesting ideas to enhance outcomes.
Team Lead
Jamba Juice Honolulu
Honolulu
09.2014 - 09.2016
- Learned different techniques and skills to make different products (drinks, bowls, etc.) To provide for customers.
- Promote upselling of products and provide excellent customer service that helps produce happy customers.
- Learned to handle cash and technological systems that were used in the process of helping customers obtain their desired products.
- As a team lead, I was in charge of having shifts where I would be responsible for my teammates, consisting of 2-3 people during a shift. I was also responsible for handling financial counting and closing up shop, setting up lock systems, and ensuring that the shop is prepared for the next shift.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Developed strategies to increase team productivity and improve customer service levels.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained daily inventory to facilitate successful material distribution.
- Ensured compliance with legal and regulatory requirements in all team activities.
Education
Pre-nursing -
Kapiolani community college
08.2024
High school diploma -
President William McKinley high school
05.2014
CNA diploma -
CNA training School
Skills
- Vital signs monitoring
- Clinical Support
- Telephone Etiquette
- Patient Care Coordination
- Verbal and written communication
- Supply Restocking
Hobbies and activities
I am a active soccer player who has been playing soccer for about 13-14 years now. I currently help organize pick up soccer games with a different groups of people on Mondays and Thursdays. I am also a active weight lifter. I have currently been lifting weights and keeping up with my over health for about 4-5 years currently.
References
- Chelsie Heldt, Current coworker at Kapiolani Medical center, 2 years, (808)-840-3218
- Fely Ventura, Current coworker at Kapiolani Medical center, 2 years, (808)-599-0414
- Andrew Ancog, Previous Assistant Manager at the Holiday inn express Waikiki, 2-3 years, (808)-551-8848
- Jeff Agbayani, Previous manager at Jamba Juice, 4 years, (808)-298-4882
Timeline
Clinical assistant (pediatrics)
Kapiolani medical center for Women and Children
12.2021 - Current
Restaurant worker for intercontinental Breakfast portion
Holiday Inn Express Waikiki
03.2019 - 08.2021
Barista
Starbucks
08.2018 - 01.2019
PT Sales
Godiva chocolatier (Ala Moana)
10.2017 - 06.2018
Team Lead
Jamba Juice Honolulu
09.2014 - 09.2016
Pre-nursing -
Kapiolani community college
High school diploma -
President William McKinley high school
CNA diploma -
CNA training School