Stephen Brown
Pikeville
Summary
Experienced Road Technician specializing in vehicle diagnostics and repairs. Strong focus on safety protocols and operational efficiency, enhancing service delivery and minimizing downtime.
Overview
9
9
years of professional experience
Work History
Road Technician
Mangum's Towing and Road Serivce
03.2021 - Current
- Conducted on-site vehicle diagnostics to identify issues and recommend appropriate repairs.
- Implemented safety protocols during repair operations to ensure compliance with industry standards.
- Assisted in inventory management of tools and parts, ensuring availability for timely service delivery.
- Collaborated with clients to provide timely updates on service status and estimated arrival times.
- Enhanced operational efficiency by developing streamlined processes for vehicle repairs.
- Trained new technicians on best practices for equipment use and customer service excellence.
- Contributed to a safer work environment by strictly adhering to safety protocols and regulations during all tasks.
- Conducted thorough pre-and post-project evaluations, ensuring all work met or exceeded established quality standards.
- Troubleshot complex mechanical issues in road equipment promptly, minimizing downtime and allowing for swift return to service.
Lube Service Technician
Blacks Tire And Auto Service
10.2016 - 03.2021
- Conducted comprehensive lube services for various vehicle types, ensuring optimal performance.
- Diagnosed and resolved mechanical issues related to lubrication systems, enhancing operational efficiency.
- Maintained cleanliness and organization of service area, promoting a safe work environment.
- Assisted in training junior technicians on proper lube service techniques and safety protocols.
- Implemented best practices for oil changes and fluid replacements, improving service turnaround times.
- Collaborated with team members to streamline workflows and enhance customer satisfaction levels.
- Monitored inventory levels of lubricants and supplies, ensuring timely replenishment for uninterrupted service operations.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Continually expanded knowledge of automotive systems through ongoing training seminars, workshops, and certifications.
- Consistently met or exceeded productivity goals while maintaining a focus on quality workmanship in all services performed on customers'' vehicles.
Education
High School Diploma -
Smithfield-selma High School
Smithfield, NC06-2017
Skills
- Work zone safety
- Hydraulic systems
- Vehicle maintenance
- Maintenance planning
- Teamwork and collaboration
- Safe machinery operation
- Safe equipment handling
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
Timeline
Road Technician
Mangum's Towing and Road Serivce
03.2021 - Current
Lube Service Technician
Blacks Tire And Auto Service
10.2016 - 03.2021
High School Diploma -
Smithfield-selma High School