Stephen Broyles
Harrodsburg,KY
Summary
Dynamic professional with extensive experience in field service and management, demonstrating strong leadership and innovative capabilities. Recognized as a strategic thinker excelling in challenging environments and consistently delivering exceptional results. Proven track record in effective leadership and communication skills, complemented by expertise in territory management and field sales across diverse sectors, including agriculture, commercial landscaping, and water greenway management. Committed to driving growth and fostering strong client relationships through a proactive, results-oriented approach that prioritizes collaboration and excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Production Manager
Klausing Group
Lexington, KY
07.2023 - Current
- Oversees production workflows for over 150 commercial properties, ensuring adherence to quality standards and safety protocols.
- Schedules and manages daily work and trainings for production crews.
- Audits and inspects properties making recommendations to improve aesthetics, form, and function of facility.
- Assists sales team in preparing bids for new work orders.
- Monitors daily team performance and accountability.
- Develops and implements process improvements, enhancing operational efficiency and reducing waste.
- Implemented LEAN to maximize value and provide highest quality of service to clients while improving budget efficiency.
Member Service Field Supervisor
Dairy Farmers of America
Medina, OH
06.2019 - 02.2023
- Directed, coached, counseled, motivated and evaluated the performance of field representatives on a continuous basis relying heavily on ride-along visits and first-hand observation to ensure actions reflected and supported DFA values and goals.
- Monitored milk quality in 5 state region. Developed and implemented field service strategies to continuously improve milk quality and deal promptly and effectively with newly emerging milk quality issues.
- Responded promptly and professionally to complaints, concerns and requests for information or assistance beyond the scope of field representatives’ knowledge and responsibilities.
- Alerted appropriate staff of significant developments in the region that affect the Mideast Area's relationships with producers, haulers, customers, competitors, regulatory agencies or the public.
- Monitored state legislative and government activities within the region, including pending regulations with potential to impact agriculture and dairy operations. Alerted management of significant issues and assisted in formulating a response.
Field Representative (Central Kentucky)
Dairy Farmers of America
Medina, OH
10.2015 - 06.2019
- Managed milk quality within assigned geographic territory with over 62 family farms and provided prompt technical advice and service.
- Promptly responded to all producer requests and calls including those received outside normal working hours.
- Made routine member farm visits to communicate quality expectations and update members on status of milk markets and DFA.
- Worked with local haulers and state regulatory to resolve any situations at the farms or plants.
- Provided managers and administrative staff with complete, accurate, timely information required to effectively administer DFA programs and policies.
- Participated in local fairs, extension meetings, dairy promotion activities, and related events to present a positive image of DFA in the community.
Education
Bachelor of Science - Agribusiness and Rural Development
West Virginia University
Morgantown, WV12-2005
Skills
- Operations management
- Budgeting
- Territory Management
- Customer Service
- Staff management
- Production planning
- Production scheduling
- Proficient Verbal and Written Communications
- Conflict resolution
Affiliations
- Facility and equipment management and repair.
- Insurance sales.
- Agriculture Sales and service.
- 18 years dairy farming experience.
Certification
- O3 Commercial Pesticide License, 2023 – Present.
- Kentucky Milk Weigher Sampler License, UK Regulatory, 2015 – 2023.
- Milk Sampler Permit, KY Cabinet of Heath, 2015 – 2023.
- Valid driver’s license, Valid DOT physical card, CDL Eligible.
Timeline
Production Manager
Klausing Group
07.2023 - Current
Member Service Field Supervisor
Dairy Farmers of America
06.2019 - 02.2023
Field Representative (Central Kentucky)
Dairy Farmers of America
10.2015 - 06.2019
Bachelor of Science - Agribusiness and Rural Development
West Virginia University