Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Burden

Summary

Results-oriented Network Engineer with over three years of dedicated data network experience, currently contributing to core IP, Video, and Voice operations as an Associate Network Operations Engineer at Spectrum. Possessing a strong foundation in network design, configuration, and advanced troubleshooting across Cisco (Meraki, Catalyst, ISR), Juniper (MX, EX series), and SonicWall platforms, backed by CCNA and CompTIA certifications. A proven self-starter with a passion for innovation, I apply virtualization, and leverage automation platforms (n8n) and AI tools to optimize workflows in complex lab environments, eager to leverage these skills to optimize core network architecture and drive impactful projects as a Network Engineer

Overview

19
19
years of professional experience
4
4
Certification

Work History

Associate Network Engineer

Spectrum Enterprises LLC, A Charter Communications
07.2023 - Current
  • Initially engaged as a contractor (07/2023 - 02/2024), converted to
    direct employment in the same role (03/2024 - Current).
    • Perform reactive monitoring and initial triage of core-level IP, Video,
    and Voice network elements within Spectrum facilities, ensuring service
    continuity and rapid issue identification.
    • Act as a primary technical escalation point for internal support
    organizations (e.g., ESM NOC, CB Care, TTM), providing advanced
    troubleshooting and driving timely resolution of customer-impacting
    network troubles.
    • Proactively monitor traffic patterns and network alarms to identify
    potential issues, escalating chronic problems and providing insights to
    engineering teams for permanent resolution and network optimization.
    • Led the ENOC Lab Reconstruction and AI Integration project,
    rebuilding the Cisco routing lab from scratch and integrating AI
    assisted workflows (detailed in "Projects" section).
    • Compose and disseminate critical outage notifications to a wide
    audience, including executive leadership, ensuring clear and timely
    communication during high-risk network events and major incidents.
    • Provide enterprise-wide Tiered support for converged distribution and
    access network elements and connections, demonstrating foundational
    knowledge across diverse network infrastructure.
    • Engage directly with external vendors and collaborate closely with
    internal engineering, field operations, and marketing teams to resolve
    complex service issues and ensure seamless network operations.
    • Monitor and support Enterprise Fiber services and transport paths,
    including troubleshooting SONET rings utilizing Nokia NFM-p, Cisco
    EPNM, Ciena MCP

Senior Network Technician

CMIT Solutions – Part-time / Concurrent
07.2019 - Current
  • Provide comprehensive IT and network support to small and medium
    business clients, ensuring optimal performance, reliability, and security
    of their network infrastructure.
  • Configure and deploy a diverse range of network devices, including
    Cisco Meraki, SonicWall, Uplevel, and Araknis networking equipment.
  • Contribute to customer network replacement projects by assessing
    client requirements, recommending optimal network architectures (e.g.,
    Meraki vs. Avaya), and ensuring appropriate sizing and configuration of
    network security solutions.
  • Deploy and manage new technologies such as server virtualization,
    Active Directory, Remote Desktop Services, cloud backups, and
    Office365 onboarding, enhancing client operational capabilities.
  • Implement and manage various network services including IP
    addressing, VPN configurations, wireless networking, network security,
    and software-defined networking (SDN) solutions.
  • Utilize a suite of network and cybersecurity tools including Auvik,
    Continuum, SentinelOne, CrowdStrike, Cisco Umbrella, and Jumpcloud
    for cross-platform device management (Mac, Windows, Linux).
  • Increase team productivity by developing well-documented operational
    procedures that minimize errors during routine tasks and strengthen
    internal communication channels between cross-functional teams.
  • Provide comprehensive training and mentorship to junior engineers,
    fostering a culture of growth and continuous learning within the team.

PC Technician II

Albertsons
05.2015 - 07.2023
  • Provided comprehensive IT technical support across 16 retail grocery
    stores (Safeway/Tom Thumb banners) and remote locations,
    consistently maintaining a 99% Service Level Agreement (SLA) for an
    average of 35 tickets per week.
  • Delivered critical 24/7 on-call support, swiftly restoring services and
    minimizing downtime after major incidents such as power outages,
    flooding, system crashes, and facilitating disaster recovery operations.
  • Installed, configured, and performed break-fix repair on a wide range
    of IT hardware, including PCs, printers, POS systems, scales, and
    network servers and associated network hardware. \
  • Managed and executed IT aspects of new store installations and system
    conversions (e.g., Albertsons to Safeway systems), ensuring timely
    deployment of hardware and software under tight deadlines.
  • Provided network and remote connectivity support
    (hardware/software), troubleshooting issues and interfacing with
    corporate IT groups for advanced technology resolutions.
  • Conducted thorough diagnostics on malfunctioning computers and
    endpoints, including troubleshooting software and remediation with
    Cybersecurity protection and DNS filtering.
  • Maintained accurate equipment inventory controls and policies,
    ensuring readily available resources and supporting standard hardware
    platforms across multiple retail locations.
  • Leveraged diagnostic tools, including the Meraki dashboard, to monitor
    network performance and troubleshoot connectivity issues.

2nd Assistant Store Director

Randall's Food Markets
06.2006 - 05.2015
  • Led and mentored teams of up to 10 associates, evaluating
    performance and providing coaching to enhance operational efficiency
    and foster professional development.
  • Served as a Store Conversion Trainer, successfully implementing new
    Albertsons/Safeway systems and providing comprehensive training to
    staff across multiple retail locations.
  • Managed comprehensive departmental operations, including
    scheduling, resource allocation, and resolving complex customer and
    operational issues to ensure smooth store functions.

Education

Bachelor's - Economics

University of Texas at Austin
Austin, TX
06.2007

Skills

  • Network Configuration & Troubleshooting
  • Routing & Switching Protocols
  • Network Security & Firewalls
  • Virtualization Technologies
  • Network Monitoring & Diagnostics
  • Network Design & Architecture
  • Optical & Transport Technologies
  • Process Improvement & Operational Efficiency
  • IP Video & Multicast Concepts
  • Cisco & Juniper Platforms
  • Collaborative Communication
  • Continuous Learning & Adaptability

Certification

  • Cisco Certified Network Associate (CCNA) - Cisco Systems.
  • CompTIA Network+ - Computing Technology Industry Association.
  • CompTIA Security+ - CompTIA.
  • CompTIA A+ - Computing Technology Industry Association.

Timeline

Associate Network Engineer

Spectrum Enterprises LLC, A Charter Communications
07.2023 - Current

Senior Network Technician

CMIT Solutions – Part-time / Concurrent
07.2019 - Current

PC Technician II

Albertsons
05.2015 - 07.2023

2nd Assistant Store Director

Randall's Food Markets
06.2006 - 05.2015

Bachelor's - Economics

University of Texas at Austin

Similar Profiles

CREATE PROFILE
Stephen Burden