Stephen Burden
Summary
Experienced network engineer with a successful history of designing, implementing, and managing network systems. Recognized for consistently ensuring optimal performance, reliability, and security of network infrastructure. Collaborative and adaptable in dynamic environments. Highly skilled in troubleshooting, configuring, and optimizing networks to achieve impactful results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Network Engineer
Spectrum Enterprises LLC, A Charter Communications
07.2023 - Current
- Technical skills: Understanding of Cisco and Juniper-based commands; Familiar with high-speed data, switch, LAN, WAN, OSI model, and routing protocols, including OSPF, RIP, EiGRP and IGRP; Knowledge of MSO, telecommunications technologies, HFC, CPE, DNS, DHCP email and management systems, such as CISCO CTM and CTC, Alcatel SAM, and NetAnalyst; Monitoring or provisioning in engineering or technical operations, optical, TDM, Ethernet, MPLS and IP routing; Ability to use web portals, diagnostic tools, inventory tools, such as Granite, monitoring tools, like DxSpectrum, ticketing systems, such as Remedy and XMatter
- Increased team productivity with well-documented operational procedures that minimized errors during routine tasks.
- Skills: Analytical, organizational, time management
- Rebuilt ENOC Lab from prior organizer from scratch, adding and expanding AI locally hosted to assist with Incident management and research for network configurations
- CCNA Certified August 2024
- Strengthened internal communication channels by establishing clear lines of responsibility between cross-functional teams involved in networking projects.
- Provided comprehensive training to junior engineers, fostering a culture of growth and continuous learning within the team.
Senior Network Technician
CMIT Solutions
07.2019 - Current
- Help small and medium business clients with their IT needs
- Deploying new technologies such as virtualization of servers, active directory management
- Remote Desktop services
- Cloud backups, and onboarding of Office365 services
- Troubleshooting software and remediation of endpoints with Cybersecurity protection, DNS filtering
- Network equipment replacement and upgrades with configuration
- Site to Site VPNs and remote offices
- Improved network efficiency by designing and implementing infrastructure upgrades.
- Provided expert guidance in selecting appropriate technology solutions tailored to meet specific business objectives.
- Developed custom scripts for automating routine tasks, increasing operational efficiency and reducing manual labor requirements.
- Network assessments for bottlenecks/growth
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Streamlined IT processes by developing and implementing standard operating procedures for consistent performance across departments.
PC Technician II
Albertsons
05.2015 - 07.2023
- CompTIA A+ Certified September2017 and CompTIA Network+ Certified April2018, CompTIA Security + March2019
- Repair and replacement of existing IT equipment in the supermarket
- Responded to support requests from end-users via Service-Now and patiently walked individuals through basic troubleshooting tasks.
- Maintaining a 99% Service Level Agreement with average 35 tickets a week across 16 stores and other remote locations when needed
- Established strong relationships with clients through clear communication and consistent follow-up regarding any ongoing technical concerns.
- Reduced downtime by performing routine maintenance on computer systems, ensuring optimal functioning at all times.
- Conducted thorough diagnostics on malfunctioning computers to identify root causes of issues.
- Managed inventory of hardware components, maintaining an organized workspace with necessary resources readily available.
- Provided exceptional support during the implementation of large-scale IT projects, ensuring successful completion within deadlines.
2nd Assistant Store Director
Randall's Food Markets
06.2006 - 05.2015
- Ensured compliance with industry regulations and company policies by conducting regular audits of internal processes.
- Supported senior leadership in strategic planning efforts, contributing valuable insights based on industry knowledge and experience.
- Provided exceptional customer service by addressing concerns promptly and providing timely resolutions.
- Mentored junior staff members, contributing to their professional development and career advancement.
- Improved team efficiency by streamlining communication and implementing organizational systems.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Manage Front End associates and train -5th in charge of store
- Grocery Department Manager - running a non perishable Dry grocery / Dairy / Frozen department managing a team of 10 people and overseeing all other departments as needed in absence of their Department heads. 3rd in Charge of store
- Bookkeeper - Cash Handling, Accounting of store accounts, and customer complaint resolution
- In Store Recruiter - Hiring and training of new associates
- Store Conversion Trainer - converting Albertsons systems to Safeway systems and training required for Stores in Dallas and Louisiana
- Non Foods Manager - manage non foods department -4th in Charge of Store
- Meat Cutter - cleaning/sanitation, upselling, cutting and preparing beef pork and chicken
- Scheduling, Hiring, Administrative duties
Education
Bachelor's - Economics
University of Texas at Austin
Austin, TX06.2007
Skills
- Network troubleshooting
- IP addressing
- VPN configuration
- Network configuration
- Wireless networking
- Network security
- Firewall management
- Software-defined networking
- Virtualization technologies
- Effective communication
- Organized and detail oriented
- Network documentation
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- CompTIA Network+ - Computing Technology Industry Association.
- CompTIA Security+ - CompTIA.
- CompTIA A+ - Computing Technology Industry Association.
Timeline
Associate Network Engineer
Spectrum Enterprises LLC, A Charter Communications
07.2023 - Current
Senior Network Technician
CMIT Solutions
07.2019 - Current
PC Technician II
Albertsons
05.2015 - 07.2023
2nd Assistant Store Director
Randall's Food Markets
06.2006 - 05.2015
Bachelor's - Economics
University of Texas at Austin
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