Stephen Burek
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
16
16
years of professional experience
Work History
Security Alarm Monitoring Specialist II
BB&T Bank
02.2006 - 06.2009
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
General Store Manager
Movie Gallery
03.2005 - 01.2006
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in [Area of Expertise], [Area of Expertise] and [Area of Expertise].
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Assistant Manager of Sales
Bostonian/Hannover Shoes
06.1993 - 05.1999
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Managed a team of sales representatives, providing training and guidance for successful sales strategies.
- Organized product demonstrations for prospective clients, showcasing features and benefits as part of persuasive sales pitches.
- Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Education
Master of Arts - History
Liberty University
Lynchburg, VA09.2024
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Technical communication
- Proficient in [Software]
- Root Cause Analysis
- Emergency Response
- Analytical Thinking
- Data Analysis
- Project Planning
- Idea Development and Brainstorming
- Process Analysis
- Issue Research
Timeline
Security Alarm Monitoring Specialist II
BB&T Bank
02.2006 - 06.2009
General Store Manager
Movie Gallery
03.2005 - 01.2006
Assistant Manager of Sales
Bostonian/Hannover Shoes
06.1993 - 05.1999
Master of Arts - History
Liberty University
Similar Profiles
Gregory HernandezGregory Hernandez
Market Team Leader at BB&T BankMarket Team Leader at BB&T Bank
Joanne LeesJoanne Lees
Team Leader at BB&T BankTeam Leader at BB&T Bank
Roderick H Pleasant JrRoderick H Pleasant Jr
Senior Mortgage Loan Officer at BB&T Bank/Truist BankSenior Mortgage Loan Officer at BB&T Bank/Truist Bank