Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stephen Burgess

Stephen Burgess

Port Richey,Florida

Summary

Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

Driver

Across The Universe
11.2020 - 11.2022
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Upheld high standards of professionalism and discretion when working with high-value clients.

Research Specialist

Bank Of America
10.2009 - 01.2020
  • Worked as member of integrated project team in highly collaborative work environment focused on enhancing Area of expertise.
  • Conducted document review, organization, and quality control of data acquisition to draw relevant conclusions and direct research activities.
  • Monitored research data to assess accuracy, validity, and integrity.
  • Implemented modifications and quality control measures to influence research conclusions.

Billing Dispute Representative

Citigroup Inc
11.1991 - 10.2007
  • Used data entry skills to accurately document and input statements.
  • Developed and maintained billing procedures to make timely payments.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Reconciled accounts receivable to general ledger.
  • Responded to customer concerns and questions on daily basis.
  • Collaborated with customers to resolve disputes.
  • Provided excellent customer service, developing and maintaining client relationships.

Education

High School Diploma - General Studies

Herndon High School
Herndon, VA
06.1972

Skills

  • Customer Rapport
  • Verbal and Written Communication
  • Customer Service
  • Strategic Planning

Timeline

Driver

Across The Universe
11.2020 - 11.2022

Research Specialist

Bank Of America
10.2009 - 01.2020

Billing Dispute Representative

Citigroup Inc
11.1991 - 10.2007

High School Diploma - General Studies

Herndon High School
Stephen Burgess