STEPHEN CAGNOLI

•Anticipated customer flow and work demand and redirected efforts and schedules to ensure proper coverage when and where needed

•Planned for spikes in sales and ensured the store has the in-stock position to support the demand

•Conducted safety walks, monitored use of store power equipment, and coached associates around safe work practices

•Led a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store

•Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction

•At times, provided full leadership over the store

• Collaborated with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational

Responsibilities Direct overall operations including, hiring, reviews, training, progressive discipline, and terminations. Supervise and lead daily functions including sales, customer service, merchandising, product safety, cash handling, price changes, inventory, and all other normal management duties. Responsible for meeting company goals in sales, margin, and a variety of service metrics.

• Planned and executed a complete reworking of the store's merchandising flow
• Updated the entire store's planogram system
• Coordinated and completed a complete store remodel
• Improved to standard all pricing guides
• Trained and promoted majority of the staff to supervisor level

• Hired as Marketing Manager.
• Promoted to General Manager(7/2012).
• Responsible for $45-50 million operation including retail sales, restaurant, and Tire Care Center.
• Directed management and team members to attain and maintain company standards.
• Promoted 5 managers to GM or higher.
• Delivered excellent customer service with the team achieving the #1 ranking in the district Mystery Shop program.
• Consistently in the upper half of company customer service rankings, obtaining several yearly awards.
• Restored profitability in underachieving location.
• Well versed in all aspects of Store operations.
• Human resource experience includes recruiting, interviewing, hiring, training, performance appraisals, corrective actions, and terminations.
• Responsible for merchandising standards, cash control, inventory control and in stock positions, and facility maintenance.