Stephen Campbell
Fort Wayne,IN
Summary
Results-driven professional with a diverse history of in customer relationship management and engineering solutions. Skilled at identifying and addressing customer needs to deliver tailored solutions that enhance satisfaction and loyalty. Known for exceptional team collaboration and adaptability to shifting priorities, ensuring consistent achievement of goals.
Overview
10
10
years of professional experience
Work History
Customer Success Specialist
Franklin Electric
Fort Wayne, IN
11.2025 - Current
- Obtain and analyze the appropriate specifications needed for pump solutions for both Pioneer and Franklin products
- Use sizing tools and previous engineering experience to choose the appropriate solution for customers
- Manage quoting, orders, and order entry for the entire south central and southeastern United Statues in the Industrial distribution business unit
- Handle warranty situations, returns, and pricing issues
- Manage and develop strong relationships with the business unit sales managers
Sales Engineer
Sweetwater Sound
Fort Wayne, IN
10.2021 - 10.2025
- Foster strong client relationships, enhancing trust and loyalty to drive repeat business and positive referrals.
- Manage a comprehensive database of over 4000 clients, streamlining communication processes and improving outreach efficiency.
- Design sound systems for churches, schools, recording studios, live sound venues, etc.
- Educate clients on audio gear, leveraging market insights to drive informed purchasing decisions and boost sales.
- Manage payments and credit plans.
- Coordinate with logistics to resolve shipping issues, ensuring timely delivery and enhancing customer experience.
- Develop targeted marketing campaigns, effectively increasing client engagement and expanding the customer base.
Patient Access Coordinator
Kroger Specialty Pharmacy
Harvey, LA
01.2016 - 09.2021
- Completed prior authorizations and appeals for medications to attempt obtaining coverage under insurance plans on behalf of patients and medical offices.
- Provided status of medications and maintained relationships with medical offices, patients and drug manufacturers.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, prescription refills and general inquires professionally.
Education
Bachelor of Science - Audio Engineering
University of Southern Mississippi
08.2015
Skills
- Sales Engineering
- Sales Closing
- Database Organization
- Active listening, Multi-tasking, and Decision Making
- Presentation and Communication
- Customer Support
- Problem Solving and Time Management
Timeline
Customer Success Specialist
Franklin Electric
11.2025 - Current
Sales Engineer
Sweetwater Sound
10.2021 - 10.2025
Patient Access Coordinator
Kroger Specialty Pharmacy
01.2016 - 09.2021
Bachelor of Science - Audio Engineering
University of Southern Mississippi