Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Cantu

Houston,TX

Summary

Proven leader in the hospitality sector, adept at boosting revenue and customer satisfaction at Brinker International, Chili's Grill & Bar. Expert in team management and operations optimization, I excel in conflict resolution and inventory control. My strategic approach led to significant performance improvements, fostering a motivated workforce and enhancing the dining experience.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Brinker Internationl, Chili's Grill & Bar
08.2013 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Restaurant Manager

Bluewater Seafood
04.2006 - 11.2016
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.

Event Coordinator, Party Chef

Melange Catering
02.2008 - 07.2013
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Brainstormed and implemented creative event concepts and themes.
  • Enhanced attendee experience by meticulously planning and executing event logistics.

Education

Diploma - Mathematics

Parkview Baptist School
Houston, TX
2004

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Operations Management
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Shift Management
  • Customer-Oriented
  • Food Service Background
  • Staff Scheduling
  • Adaptable
  • Business operations expertise
  • Menu development
  • Employee Retention
  • Schedule Coordination
  • Supervisory skills
  • Performance Improvement
  • Conflict resolution techniques
  • Reservation handling
  • Pre-shift walk-through

Certification

Food Handlers license.

TABC license

Timeline

Restaurant Manager

Brinker Internationl, Chili's Grill & Bar
08.2013 - Current

Event Coordinator, Party Chef

Melange Catering
02.2008 - 07.2013

Restaurant Manager

Bluewater Seafood
04.2006 - 11.2016

Diploma - Mathematics

Parkview Baptist School

Similar Profiles

CREATE PROFILE
Stephen Cantu