Stephen Cargill
Denver,CO
Summary
Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 7+ years in Industry. Ready to leverage experience and drive to pursue new professional challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Sprint
03.2016 - 12.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Escalation Manager
Amazon
03.2017 - 03.2019
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Reduced response times for escalation cases by implementing efficient processes and protocols.
- Boosted team productivity by providing thorough training and ongoing support to staff members.
- Streamlined communication between departments by establishing clear guidelines for information sharing.
- Promoted a culture of continuous improvement through regular reviews of policies, procedures, and best practices.
- Minimized future escalations by proactively identifying potential problem areas and implementing preventive measures.
Cabin Crew Member
United Ground Express
01.2022 - 06.2023
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
Cook Shift Leader
Paradies Lagardere
01.2021 - 03.2022
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Assisted management with scheduling, ensuring proper coverage during busy shifts and reducing labor costs.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
L2 Technical Support Engineer
Activision
03.2013 - 08.2015
- Resolved complex software and hardware issues for clients, enhancing their overall experience.
- Collaborated with cross-functional teams to troubleshoot and resolve system-wide problems.
- Provided remote support for a wide range of technologies, ensuring consistent service quality across all platforms.
- Managed high-pressure situations with professionalism, effectively addressing urgent customer concerns while maintaining composure.
- Conducted thorough root cause analysis for recurring issues, leading to long-term solutions that minimized future occurrences.
- Documented faults and bugs for referral to development staff for use in updates.
- Delivered Tier-3 support and SME input to internal and external customers.
Food Safety Specialist
Gategroup
05.2023 - Current
- Enhanced food safety compliance by conducting thorough inspections and audits of food establishments.
- Reduced foodborne illness outbreaks by implementing effective prevention strategies and monitoring procedures.
- Developed comprehensive training programs for staff, resulting in improved understanding of food safety regulations and practices.
- Collaborated with public health officials to address food safety concerns, ensuring timely resolution of issues.
- Designed customized HACCP plans for various clients, ensuring specific needs were met while adhering to industry standards.
- Monitored employee performance and provided constructive feedback, promoting a culture of continuous improvement within the organization.
Education
Diploma -
Smoky Hill High School
Aurora, CO05.2010
Skills
- Sanitation Procedures
- Sampling techniques
- Waste Management
- Investigation techniques
- Fluent in Multiple Languages
- Information Security
- Strong Work Ethic
- Stress Tolerance
- Upselling
- Order Processing
Certification
- Airline Food Safety
- Six Sigma Certification
- ServSafe Food Protection Cerrification
- ITIL-CMCS
- PMC
- Certified Retail sales associate.
Languages
Spanish
Native or Bilingual
Timeline
Food Safety Specialist
Gategroup
05.2023 - Current
Cabin Crew Member
United Ground Express
01.2022 - 06.2023
Cook Shift Leader
Paradies Lagardere
01.2021 - 03.2022
Escalation Manager
Amazon
03.2017 - 03.2019
Sales Associate
Sprint
03.2016 - 12.2018
L2 Technical Support Engineer
Activision
03.2013 - 08.2015
Diploma -
Smoky Hill High School
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