Stephen Carter
Durham,NC
Summary
Results-driven Manager with 21+ years of experience leading cross-functional teams, optimizing operations, and enhancing profitability. Proven track record of increasing efficiency, reducing costs, and fostering high-performance cultures. Adept at strategic planning, facilities oversight, and staff development, consistently delivering measurable results. Skilled communicator and collaborator with a commitment to innovation and organizational growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Grocery Manager & Facilities Coordinator
Durham Co-op Market
01.2015 - Current
- Increased customer satisfaction and repeat traffic by 30% through implementation of training programs and service standards.
- Negotiated vendor contracts that reduced supply costs by 15% while maintaining quality and availability.
- Improved inventory management systems, reducing out-of-stock items by 25% and expired product losses by 20%.
- Developed pricing strategies that boosted departmental sales by 18% year-over-year.
- Coordinated facilities maintenance, reducing equipment downtime by 40% through proactive scheduling and vendor partnerships.
- Managed annual operating budgets exceeding $1.5M, consistently meeting or exceeding sales, labor, and margin goals.
- Trained and supervised a team of 20+, improving staff retention by 35% through clear development paths and coaching.
General Manager
Jimmy John’s
11.2023 - 12.2024
- Directed daily operations for a high-volume store, ensuring 100% compliance with brand and food safety standards.
- Reduced labor costs by 12% through effective scheduling and cross-training initiatives.
- Improved order accuracy to 99%, strengthening customer satisfaction and loyalty.
- Increased sales by 15% in 12 months by implementing local store marketing campaigns.
- Recruited, trained, and managed a team of 15 employees, achieving a 20% improvement in productivity.
Assistant General Manager
Noodles & Company
01.2022 - 01.2023
- Partnered with GM to manage P&L of $1M+ location, reducing food waste by 10% through improved inventory control.
- Increased guest satisfaction scores by 22% by implementing team coaching and recognition programs.
- Trained and developed 10+ employees and shift leaders, resulting in two internal promotions.
- Streamlined operations, improving labor efficiency by 15%.
Warehouse Associate
UPS Inc.
03.2008 - 11.2013
- Processed and scanned 1,500+ packages daily with 99.9% accuracy.
- Supported logistics team during peak seasons, helping increase on-time deliveries by 20%.
- Improved warehouse efficiency by 15% through reorganizing workflow and loading processes.
Shipping & Receiving Supervisor
Advanced Electronic Services of Durham
02.2007 - 03.2008
- Supervised a 15-member team, improving processing efficiency by 25% through streamlined workflows.
- Negotiated shipping rates that reduced transportation costs by 12%.
- Increased on-time delivery performance by 18% through enhanced vendor coordination.
- Reduced inventory discrepancies by 20% through regular audits and reconciliations.
Education
Associate of Arts - Business Administration
Borough of Manhattan Community College
New York (City), NY05.2006
Skills
- Facilities Management
- Operations Oversight
- Vendor Negotiation
- Project Management
- Budgeting & Cost Control
- Inventory Optimization
- Leadership & Team Development
- Safety Compliance
- Customer Service Excellence
- Conflict Resolution
- Strategic Planning
Certification
Service certificate
Timeline
General Manager
Jimmy John’s
11.2023 - 12.2024
Assistant General Manager
Noodles & Company
01.2022 - 01.2023
Grocery Manager & Facilities Coordinator
Durham Co-op Market
01.2015 - Current
Warehouse Associate
UPS Inc.
03.2008 - 11.2013
Shipping & Receiving Supervisor
Advanced Electronic Services of Durham
02.2007 - 03.2008
Associate of Arts - Business Administration
Borough of Manhattan Community College