Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Cass

Feeding Hills

Summary

Diverse experience in a broad set of workplace environments, eager to excel in a full-time entry-level role with room for growth in the Springfield area. Ready to contribute strong work ethic and enthusiasm to a new team!

Overview

12
12
years of professional experience

Work History

Pet Caretaker

Paws to Consider
08.2024 - 05.2025
  • Communicated effectively with clients regarding their pet's health and well-being.
  • Created a safe environment where all animals were treated humanely at all times.
  • Worked collaboratively with other staff members in order to maintain a high level of customer satisfaction.
  • Exercised animals on a regular basis to promote healthy lifestyles.
  • Developed an understanding of animal behavior to ensure the safety of both pets and people.
  • Provided daily face-to-face customer service.

Mail Carrier

USPS
02.2023 - 10.2023
  • Sorted and prepared the mail for delivery.
  • Delivered mail to mail boxes, receptacles and other designated areas.
  • Provided customer service while under various degrees of physical stress and in inclement weather.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Streamlined mail sorting processes, enhancing delivery efficiency and ensuring timely service for all customers.

Energy Analyst

Energy Works Advisors
09.2015 - 01.2023
  • Conducted energy audits for residential properties.
  • Performed hybrid duties of in-office clerical work and in-field physical data collection.
  • Developed and updated client reports and documents to maintain internal records.
  • Participated in training and other industry events.
  • Collaborated with team to execute various projects and activities.
  • Troubleshot office equipment, computer hardware and software issues.
  • Organized office to keep space welcoming and professional.
  • Developed comprehensive client reports, ensuring accuracy and timely updates to enhance customer satisfaction and retention.
  • Acted as "the face"of the company while out in the field

Orientation Coordinator

Massbay Community College
06.2013 - 11.2013
  • Communicated with students after orientation through social media and mail-ins.
  • Referred students to degree programs based on interests, aptitudes or educational assessments.
  • Planned and conducted orientation programs and group conferences
  • Planned and led community activities and events
  • Conducted presentations for incoming students to provide instruction on course selection processes.
  • Helped students troubleshoot and resolve issues with registration.

Front Desk Receptionist

Massbay Community College
01.2013 - 06.2013
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Received incoming calls and coordinated with staff.
  • Transmitted information or documents through email and hard mail.
  • Cycled to other departments to assist in department specific tasks
  • Maintained, organized, and cleaned front office area to create professional and welcoming environment for visitors and employees

Education

Associate of Arts - Human Services

Massbay Community College
12.2013

Skills

  • Client Communication
  • Energy Auditing
  • Data Modeling
  • Report Preparation
  • Database Management
  • Sketchup
  • Time Management
  • Customer Service
  • Problem Solving
  • Technical Support
  • Event Planning
  • Office Administration

Timeline

Pet Caretaker

Paws to Consider
08.2024 - 05.2025

Mail Carrier

USPS
02.2023 - 10.2023

Energy Analyst

Energy Works Advisors
09.2015 - 01.2023

Orientation Coordinator

Massbay Community College
06.2013 - 11.2013

Front Desk Receptionist

Massbay Community College
01.2013 - 06.2013

Associate of Arts - Human Services

Massbay Community College

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