Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Cearnal

Durham,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Areas of expertise include: Public contact. Data collection, evaluation and optimization. Critical thinking.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Revenue Cycle Financial Representative

UNC Health Care
Chapel Hill, NC
02.2018 - Current
  • Tracked and trended collection amounts and template accuracy utilizing hospital and physician EOBs to enhance accuracy
  • Interacted with patients, providers, physicians and clinics via telephone, email and in person to facilitate end of year trainings of new and current employees.
  • Utilized Microsoft Office for daily work.
  • Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
  • Educated and oriented employees to improve compliance with departmental and system guidelines.
  • Generated estimates for surgical, imaging, and other inpatient and outpatient procedures.

ADM Support - Volunteer

COVID Vaccine Clinic
03.2021 - 05.2021
  • Performed complex scheduling of providers, staff, facilities and patients.
  • Registered patients using EPIC and other encounter forms.
  • Serves as a second level of response to customer inquiries and complaints in person, by phone and email.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Supported staff with clerical work and other office tasks.
  • Provided immediate responses to questions from volunteers.
  • Supported program leaders with administrative support duties.
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Used strong interpersonal communication skills to convey information to others.

Patient Financial Services Representative

UNC Health Care
Chapel Hill, NC
04.2016 - 02.2018
  • Resolved billing inquiries from patients, physicians, attorneys, insurance companies, and other entities
  • Handled HB/PB patient inquiries to address any/all billing questions via inbound calls, MyUNCChart, patient correspondence and patient walk-ins
  • Initiated patient outreach on delinquent payment plans, adding accounts to existing payment plans and high risk/balance accounts.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.

Education

General Studies

Riverside High School
Durham, NC
06.2006

Skills

  • Microsoft Office
  • Insurance Information Collection
  • Database Search and Data Entry Skills
  • Medical Billing
  • Patient Account Reviews
  • Patient Health Information Access
  • Customer Experience
  • Insurance Knowledge
  • Project Management
  • Training and Development
  • Benefit Assessment
  • Administrative and Office Support
  • Medical Charts and Records
  • Quality Evaluation

Certification

  • Lean Six Sigma Yellow Belt, UNC Health Care - 2018

Timeline

ADM Support - Volunteer

COVID Vaccine Clinic
03.2021 - 05.2021

Revenue Cycle Financial Representative

UNC Health Care
02.2018 - Current

Patient Financial Services Representative

UNC Health Care
04.2016 - 02.2018

General Studies

Riverside High School

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Stephen Cearnal