Summary
Overview
Work History
Education
Certification
Languages
Custom
References
Timeline
Generic

Stephen Champlin

Louisville,KY

Summary

Service driven success. As a former volunteer fire fighter and EMT, serving people has been my core of mission.

With over 12 years in the transportation industry, my knowledge and abilities proceed me. I started in the industry in sales and service. I became an outside salesman bringing in half a million dollars in revenue. Almost seven years ago, I changed directions to work in the chemical transportation side of the industry. I became a registered HM183 inspector insuring safety and compliance on the road. I have my class A CDL with tanker 2/3 with Hazmat endorsement. I also have a TWIC card.

I have been serving in the role of Service Manager.

My duties are but not limited to. I manage the fleet of equipment that runs out of our terminal. I also manage various customers equipment. I manage a wash rack that is a large quantity hazardous material generator. I am responsible for or RCRA, EPA, Air Pollution, storm water and our water discharge to the city.

I am also responsible for our facility and I am one of the boiler operators. I am also responsible for the safety of our team that performs hot work on clean chemical units that haul flammable material. I also am responsible for insuring compliance and safety on confined space entry performed on tanker trailers.

I have a proven knowledge and the ability to manage people, process, equipment, facilities, and regulatory compliance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Manager

National Tank Services
Louisville, KY
08.2017 - Current
  • Trained new employees on the use of customer relationship management software systems.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Recruited and trained new employees to meet job requirements.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Resolved customer complaints in a timely manner.
  • Created written estimates and obtained customer consent to proceed.
  • Monitored employee performance through key metrics analysis.
  • Reviewed customer billing statements for accuracy prior to release.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed existing processes for potential cost savings initiatives.
  • Created employee work schedules to keep shifts properly staffed.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Collaborated with others to discuss new opportunities.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Sales and Service

Les Schwab Tires
Ogden, UT
08.2011 - 03.2017
  • Fostered relationships with customers to expand customer base and retain business.
  • Followed up on all pending orders to ensure delivery within established timelines.
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Developed strong relationships with customers through regular follow-up contact.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Performed administrative tasks such as filing paperwork and updating records in databases.
  • Identified potential sales opportunities by cross-selling and upselling additional products or services.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Developed key customer relationships to increase sales.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Boiler 2.0

Ware University
Louisville, KY
07-2022

Bachelor of Arts - Pastoral Studies

Frontier School of the Bible
La Grange, WY
05-2010

Master of Arts - Organizational Leadership

Southern Baptist Theological Seminary
Louisville, KY

Certification

  • CDL Class A Tanker/ Hazmat 2/3 (Over 5 years of experience)
  • Twic card
  • Registered HM183 Tech (with more then 6 year of experience)
  • Trimac Train the Trainer
  • Trimac Advanced Leadership skills
  • Trimac Team managment
  • Trimac Comunuction skill
  • LLLC Defensive driving one and two
  • A-Fleet Coaching
  • A-Fleet Coaching
  • Stemco Total Quality Maintenance Taring Program Certification
  • TIA Certification (current since 2011)
  • MSHA (2017)
  • Former EMT/Fire Fighter (2010)
  • CPR AED First Add (current)
  • RECRA
  • FMCSA brake Curant
  • Hazcom
  • Mapistry administrator
  • Aquatic Compliance contributor

Languages

English
Professional
Portuguese
Professional

Custom

  • I started out my career as a sales and service technician with the Les Schwab Tire center. In 2016 I became an outside sales man I was sold more then half a million dollars. I managed our shops commercial tires ranging form fork lift tires to mine tires, agriculture tires to customer recap program.
  • In 2017 I moved from Utah to Kentucky to pursue a Master degree.
  • In 2017 I started working for Trimc Transportation.
  • I started as a Shop technician.
  • Shortly after I started I acquired my CDL
  • In 2021 I became the shop forman
  • My experiences have ranged from inspecting and repairing trucks and tankers to delivering hazardous chemicals to ordering parts and providing customers with quotes.
  • I currently driving truck, managing a shop and wash rack.
  • We are a large quantity hazardous wast generator, I am responsible for our RECR, SMR...
  • I am involved in day to day repairing equipment and managing the compliance of our facility.
  • I have been involved in almost all aspect's of transportation from delivering hazardous chemicals to repairing, quoting and documenting.

References

References available upon request.

Timeline

Service Manager

National Tank Services
08.2017 - Current

Sales and Service

Les Schwab Tires
08.2011 - 03.2017

Boiler 2.0

Ware University

Bachelor of Arts - Pastoral Studies

Frontier School of the Bible

Master of Arts - Organizational Leadership

Southern Baptist Theological Seminary
  • CDL Class A Tanker/ Hazmat 2/3 (Over 5 years of experience)
  • Twic card
  • Registered HM183 Tech (with more then 6 year of experience)
  • Trimac Train the Trainer
  • Trimac Advanced Leadership skills
  • Trimac Team managment
  • Trimac Comunuction skill
  • LLLC Defensive driving one and two
  • A-Fleet Coaching
  • A-Fleet Coaching
  • Stemco Total Quality Maintenance Taring Program Certification
  • TIA Certification (current since 2011)
  • MSHA (2017)
  • Former EMT/Fire Fighter (2010)
  • CPR AED First Add (current)
  • RECRA
  • FMCSA brake Curant
  • Hazcom
  • Mapistry administrator
  • Aquatic Compliance contributor
Stephen Champlin