Stephen Chapman
Nampa,ID
Summary
Detail-oriented Parts Specialist with a proven track record in sales and customer service, adept at optimizing inventory systems for enhanced efficiency. Recognized for exceptional problem-solving skills and a strong ability to promote products effectively. Committed to delivering high-quality service and fostering customer satisfaction.
Overview
2
2
years of professional experience
Work History
Parts Specialist
Eurosport Boise
Garden City, ID
02.2024 - 08.2024
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Processed returns, exchanges, and refunds in a timely manner.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Identified potential problems with defective or damaged parts before they reached customers.
- Responded to inquiries from internal staff members about part specifications or availability.
- Received and stocked incoming merchandise, arranging items in correct locations.
Retail Service Specialist
O'Reilly Auto Parts
Garden City, ID
09.2022 - 02.2024
- Greeted customers and provided assistance with product selection.
- Informed customers of current promotions, pricing and exchange and return policies.
- Restocked inventory as needed throughout the day to ensure adequate availability for customers' needs.
- Ensured store was clean, neat and organized at all times.
- Verified that all items were rung up properly at checkout counters.
- Assisted management in training new employees on register operations and store policies.
- Handled customer complaints professionally and courteously when necessary.
- Replenished merchandise on shelves according to planograms ensuring proper rotation of stock.
- Promoted sales through suggestive selling techniques while maintaining a high level of customer service.
- Oversaw cashiers' drawers and payment processing to keep store finances accurate and prevent losses.
- Maintained physical appearance of store with continuous attention to areas such as entryways and restrooms.
Education
GED -
Jeffersontown High School
Louisville, KY03-2013
Skills
- Shipping and receiving
- Returns processing
- Parts identification
- Clean driving record
- Email communication
- Verbal and written communication
- Customer education
- Forklift operation
- Customer service
- Problem-solving skills
- Ordering parts
- Coordinating paperwork
- Invoice processing
References
References available upon request.
Timeline
Parts Specialist
Eurosport Boise
02.2024 - 08.2024
Retail Service Specialist
O'Reilly Auto Parts
09.2022 - 02.2024
GED -
Jeffersontown High School
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