Overview
Work History
Education
Skills
Websites
Timeline

Stephen Charles

Pinehurst,TX

Overview

18
18
years of professional experience

Work History

Senior IT Director

Stellar Virtual
01.2024 - 01.2025
  • Company Overview: Customer based – 500 Staff and 20K students (US based all remote)
  • Reduced IT spend by 25% through application consolidation (Zoom and Teams) and renegotiated service agreements.
  • Directed IT strategy, security, infrastructure, and applications across the enterprise, strengthening the security posture by 45% via new awareness programs, phishing simulations, and endpoint security measures.
  • Established an IT warehouse and distribution process for Chromebooks, improving student device readiness by 60% during peak testing periods.
  • Re-engineered the support process, adding outsourced support and internal staff to handle high-volume requests, reducing ticket resolution time by 35%.
  • Customer based – 500 Staff and 20K students (US based all remote)

Vice President of IT

Archer Systems
Houston, TX
01.2021 - 01.2024
  • Company Overview: Customer base – 800 Staff (International)
  • Oversaw IT Infrastructure, Security, and Operations for US and India offices, achieving 25% IT cost savings through vendor consolidation, licensing audits, and Microsoft 365 optimization.
  • Led Azure cloud migration, eliminating on-prem server dependency, improving system uptime by 40%, and reducing infrastructure costs.
  • Directed rollout of Code42 DLP, Duo MFA, and Mimecast filtering, reducing phishing incidents by 70% and strengthening data protection.
  • Built ITIL-based processes for Incident, Change, and Problem Management, cutting downtime by 30% and improving service delivery metrics.
  • Drove adoption of SharePoint, Teams, and Tableau, enhancing enterprise reporting and collaboration efficiency by 30%.
  • Customer base – 800 Staff (International)

IT Director

Thorpe Specialty Services
Houston, TX
01.2018 - 01.2021
  • Company Overview: Customer Base – 1200 Staff (International)
  • Reduced IT spend by 18% through application consolidation (Teams replacing GoToMeeting) and renegotiated service agreements.
  • Migrated on-prem ERP (eCMS) to cloud, decreasing downtime and improving system stability by 40%.
  • Implemented Duo MFA, Proofpoint email security, and PEN testing programs, reducing security risks by 50%.
  • Directed full Azure server migration and established a tested disaster recovery framework, ensuring 99.999% system availability.
  • Customer Base – 1200 Staff (International)

Director of IT Infrastructure

Dover Artificial Lift / Apergy
The Woodlands, TX
01.2014 - 01.2018
  • Company Overview: Customer base – 6000 Staff (International)
  • Achieved 15% cost savings by negotiating enterprise hardware pricing and volume licensing agreements.
  • Led all IT infrastructure activities during company spin-off, including O365 tenant migration, network segmentation, and data center transition, ensuring seamless separation without business disruption.
  • Built a unified IT infrastructure team, improving cross-functional collaboration and response times by 25%.
  • Developed ITIL-based service delivery processes, reducing critical incident resolution time by 30%.
  • Customer base – 6000 Staff (International)

Senior Manager IT – End User Computing

Energy Future Holdings
Dallas, TX
01.2009 - 01.2014
  • Company Overview: Customer base – 6000 Staff (US based)
  • Managed 24/7 Critical Incident Management for enterprise-level applications and end-user computing.
  • Led process creation for Incident, Change, and Problem Management, improving SLA adherence by 20%.
  • Oversaw large-scale IT projects and vendor relationships, ensuring cost-effective, high-quality service delivery.
  • Customer base – 6000 Staff (US based)

Manager, Support Service Delivery

Dr Pepper Snapple Group
Plano, TX
01.2007 - 01.2009
  • Company Overview: Customer base – 5000 Staff (US Based)
  • Established enterprise-wide Incident and Problem Management processes, reducing ticket backlogs by 25%.
  • Managed three service providers for Service Desk and Desktop support, improving end-user satisfaction scores.
  • Customer base – 5000 Staff (US Based)

Education

Bachelor’s Degree - Computer Science

University of North Texas

Skills

  • IT Leadership & Strategy Development
  • Microsoft Infrastructure (Azure, M365, Intune, AD)
  • Enterprise Project Management (Agile, Scrum, Waterfall)
  • IT Governance, Security, and Compliance
  • Vendor Management & Contract Negotiation
  • Budgeting, Cost Optimization, and ROI
  • ITIL Service Management Processes (Incident, Change, Problem)
  • Disaster Recovery & Business Continuity Planning

Timeline

Senior IT Director - Stellar Virtual
01.2024 - 01.2025
Vice President of IT - Archer Systems
01.2021 - 01.2024
IT Director - Thorpe Specialty Services
01.2018 - 01.2021
Director of IT Infrastructure - Dover Artificial Lift / Apergy
01.2014 - 01.2018
Senior Manager IT – End User Computing - Energy Future Holdings
01.2009 - 01.2014
Manager, Support Service Delivery - Dr Pepper Snapple Group
01.2007 - 01.2009
University of North Texas - Bachelor’s Degree, Computer Science

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Stephen Charles