Summary
Overview
Work History
Education
Skills
Timeline
Barista
Stephen Christian

Stephen Christian

Montgomery

Summary

Dynamic professional with extensive experience at Navy Federal Credit Union, excelling in fraud detection and team leadership. Proven track record in enhancing customer trust and mentoring staff, while maintaining high ethical standards. Adept at multitasking and fostering collaboration, driving performance improvements in fast-paced environments.

Overview

13
13
years of professional experience

Work History

MSR III | MLO | MENTOR

Navy Federal Credit Union
03.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to members.
  • Explained different types of loans pertaining to member situations.
  • Attended networking events to build professional relationships within the local community, generating increased leads.
  • Trained new employees on proper procedures for handling sensitive materials, ensuring consistency in operations across the team.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
  • Educated customers about potential scams, empowering them to take proactive measures in protecting their personal information from unauthorized access or use.
  • Minimized losses due to fraud incidents by swiftly identifying patterns of suspicious behavior and taking appropriate action, such as submitting Suspicious Activity Reports and Suspicious Deposit Reports.

Sales Trainer

Cellular Sales Of Knoxville
03.2018 - 03.2022
  • Established clear expectations for desired outcomes at the onset of each course module or workshop session.
  • Managed recruitment, training and development for highly effective sales team.
  • Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
  • Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.

Call Center Trainer

Alorica
12.2014 - 12.2017
  • Optimized training schedules to maximize resource utilization while minimizing downtime for employees.
  • Delivered ongoing refresher courses to maintain employee proficiency in product knowledge and customer service skills.
  • Evaluated the impact of various training methods on employee performance, refining techniques accordingly for optimal results.
  • Established a supportive learning environment that fostered open communication and encouraged active participation from all trainees.
  • Conducted regular assessments and evaluations of trainees to track learning progress and make necessary adjustments.

Catering Staff Member

Mitchell Center
10.2012 - 12.2014
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained clean and organized workspaces, adhering to strict health standards.
  • Supported successful events by setting up venue spaces according to client specifications.
  • Cleaned and organized kitchen stations to promote team efficiency.

Education

Associate of Applied Science - Medical Assistance

Remington
Mobile, AL
02-2012

GED -

Remington College
Mobile, AL
02-2011

Skills

  • Teamwork and collaboration

  • Effective leadership

  • Interpersonal communication

  • Organization

  • Critical thinking

  • Banking industry experience

  • Ethical standards

  • Multitasking

  • Cash handling and management

  • Fraud detection

  • Branch operations

  • AML compliance

Work Type

Full Time

Work Location

HybridOn-SiteRemote

Timeline

MSR III | MLO | MENTOR

Navy Federal Credit Union
03.2022 - Current

Sales Trainer

Cellular Sales Of Knoxville
03.2018 - 03.2022

Call Center Trainer

Alorica
12.2014 - 12.2017

Catering Staff Member

Mitchell Center
10.2012 - 12.2014

Associate of Applied Science - Medical Assistance

Remington

GED -

Remington College

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