Stephen Clark
Burleson,TX
Summary
Professional with comprehensive experience and strong skills in ensuring safe and efficient operations. Adept at coordinating with team members and adapting to changing conditions. Known for reliability, attention to safety protocols, and effective problem-solving in dynamic environments. Skilled in communication, time management, and maintaining operational standards.
Overview
23
23
years of professional experience
Work History
Lead Field Service Technician
Equipment Depot
04.2020 - Current
- Led cross-functional projects successfully by coordinating efforts between various departments involved in the process.
- Developed strong relationships with clients by providing exceptional customer service and support.
- Promoted a culture of continuous improvement by encouraging team members to share ideas for process enhancements.
- Served as the primary point of contact for clients during project implementation phase, fostering trust and loyalty.
- Consistently exceeded performance targets set by management regarding quality assurance metrics.
- Troubleshot complex technical issues effectively using comprehensive analytical skills.
- Implemented preventive maintenance programs that resulted in reduced equipment downtime.
- Managed inventory of spare parts and equipment, reducing delays due to lack of resources.
- Coordinated with other departments to ensure seamless integration of new products into existing systems.
- Maintained up-to-date industry certifications, ensuring adherence to professional standards in service delivery.
Field Service Technician
Advantage Equipment Leasing
04.2018 - 04.2020
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $Amount.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
Field Service Technician
Malin
04.2010 - 04.2018
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Worked with diverse types of weather and ground conditions.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Warehouse Supervisor
Vistar Distribution Center
04.2008 - 04.2010
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Operated warehouse material handling equipment correctly to move loads.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Locomotive Engineer
Fort Worth and Western Railroad
04.2006 - 04.2007
- Coordinated with yardmasters to ensure the efficient movement of trains within rail yards, optimizing space utilization and minimizing delays.
- Inspected locomotives before and after runs.
- Operated locomotives to transport freight and other materials.
- Examined locomotives to verify adequate fuel, sand, water and other supplies before each run.
- Reduced fuel consumption with strategic train handling techniques, resulting in significant cost savings.
- Assisted in training new Locomotive Engineers, sharing knowledge and best practices for optimal job performance.
- Maneuvered locomotives to transport freight or passengers between stations.
- Checked speed and air pressure of locomotive at various points throughout route.
- Monitored gauges and meters to measure speed, amperage, battery charge and air pressure in brake lines and main reservoirs.
- Quickly resolved technical issues related to locomotives'' mechanical systems, reducing potential delays or malfunctions during trips.
- Improved rail safety by conducting thorough pre-trip inspections and adhering to industry regulations.
Manager of Train Operations
Fort Worth and Western Railroad
04.2006 - 04.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Railroad Conductor
Fort Worth and Western
04.2005 - 04.2006
- Managed incidents professionally by collaborating with local authorities during emergencies or disruptions in service.
- Coordinated with other conductors to streamline train operations across multiple routes in the network.
- Ensured timely freight deliveries by coordinating closely with customers, yardmasters, and trainmasters.
- Conducted regular equipment testing and maintenance checks to ensure optimal train functionality and prevent delays.
- Collaborated closely with track maintenance crews to facilitate necessary repairs that ensured safe passage for trains.
- Provided clear instructions to train crew members on safety procedures, operational tasks, and company policies.
- Ensured compliance with federal regulations regarding hazardous materials transportation by maintaining proper documentation and adhering to strict handling procedures.
- Recorded logs of train car destinations and contents.
- Optimized route planning to minimize travel time while adhering to established schedules.
- Facilitated efficient yard switching operations by directing locomotive movements using hand signals or radio communication effectively.
- Demonstrated leadership during crew changes by providing clear instructions to incoming conductors and ensuring seamless handoffs.
- Implemented emergency protocols during critical situations, minimizing risk to crew members and passengers.
- Participated in ongoing training programs enhancing job skills and staying up to date on industry regulations.
- Inspected train in motion and stationary to determine proper functionality.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Negotiated and directed train and rail cars movement.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
0311 Rifleman
United States Marine Corps
12.2001 - 12.2005
- Contributed to the success of large-scale operations by serving as a skilled marksman within an Infantry Fire Team.
- Supported humanitarian efforts by aiding in the distribution of food, water, and medical supplies to local populations in need.
- Participated in joint training exercises with foreign military forces, fostering cooperation and shared knowledge among allies.
- Preserved equipment functionality through meticulous maintenance procedures, reducing downtime and ensuring mission readiness.
- Participated in rigorous training exercises, honing critical skills such as urban warfare techniques, close-quarters combat, night operations, and vehicle-mounted operations.
- Provided security for high-ranking military officials during visits to dangerous locations, ensuring their safety at all times.
- Sustained morale among fellow Marines through strong leadership qualities, fostering teamwork and camaraderie in challenging environments.
- Maintained proficiency with various weapon systems, resulting in increased accuracy and effectiveness during live-fire exercises and deployments.
- Improved unit readiness by maintaining optimal physical fitness and mastering combat techniques.
- Navigated complex terrain using advanced land navigation techniques to ensure accurate route selection and efficient movement toward objectives.
- Facilitated operational success by conducting thorough pre-mission briefings, outlining objectives, enemy capabilities, terrain analysis, and contingency plans.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Trained in use of tear gas, passive ordnance, and explosives.
- Trained new infantry soldiers on standard operating procedures.
Education
Diesel Course/ Welding Course - Diesel Engines, Multiple Types Or Welding Processe
Universal Technical Institute
Irving, TX05.2017
Skills
- Railroad signaling understanding
- Time management
- Leadership qualities
- Timetable adherence
- Safety regulations compliance
- Conflict resolution techniques
- Record keeping accuracy
- Emergency response management
- Teamwork and collaboration
- Customer service
- Multitasking
- Problem-solving abilities
Timeline
Lead Field Service Technician
Equipment Depot
04.2020 - Current
Field Service Technician
Advantage Equipment Leasing
04.2018 - 04.2020
Field Service Technician
Malin
04.2010 - 04.2018
Warehouse Supervisor
Vistar Distribution Center
04.2008 - 04.2010
Locomotive Engineer
Fort Worth and Western Railroad
04.2006 - 04.2007
Manager of Train Operations
Fort Worth and Western Railroad
04.2006 - 04.2007
Railroad Conductor
Fort Worth and Western
04.2005 - 04.2006
0311 Rifleman
United States Marine Corps
12.2001 - 12.2005
Diesel Course/ Welding Course - Diesel Engines, Multiple Types Or Welding Processe
Universal Technical Institute