Stephen Clemente

• Cultivated customer relationships through exceptional service and product knowledge.
• Executed inventory management processes, ensuring optimal stock levels and product availability.
• Trained and mentored new sales associates on operational procedures and customer engagement technique.
• Analyzed sales trends to identify opportunities for upselling and cross-selling products.
• Amplified store promotions, enhancing brand visibility and driving foot traffic to reach daily sales goals.
• Strived to follow company selling guidelines to promote multiple unit sales and enhance average transactions.
• Accurately followed cash handling procedures and expectations.

• Supported daily operations by organizing tasks and ensuring timely completion.
• Learned safety protocols to maintain a secure work environment for all team members.
• Contributed to team meetings by sharing insights and proposing solutions to challenges.
• Trained and mentored staff on best practices for food safety and hygiene compliance.
• Created efficient Operating Guidelines to ensure efficient food production and procedures.
• Ensured cash balances were correct for start of day and end of night deposits.

Managed team members to maintain a clean and safe working environment, adhering to health and safety guidelines.

• Assisted in creating production lists for 6 different food departments.

• Reduced food waste by monitoring inventory levels and adjusting production lists.

• Maintained high product quality standards through regular inspections, staff training, and adherence to sanitation guidelines.

• Optimized labor utilization by evaluating staffing needs based on production demands and reallocating resources as needed.

• Increased overall productivity with thorough employee training on equipment operation, safety protocols, and company policies.

• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.

• Greeted customers and helped with product questions, selections, suggestions, and purchases.

• Accurately handled cash transactions, maintaining balanced registers and reducing discrepancies.

• New Orleans Quick Service Restaurant Supervisor

- Collaborated and supported over 60 department employees to create strong workplace culture while ensuring operational success.

- Enhanced project efficiency by communicating to the appropriate channels and implementing effective strategies for successful resolutions.

- Collaborated with the company cash control team to optimize cash flow forecasting, overseeing four restaurants.

- Generated and analyzed POS reports to review sales by each respective location, while keeping daily records of cash register audits and end of day sales reports.

- Managed and mitigated the necessary labor needed to run the daily operation.

- Monitored and assessed employee performance and provided feedback on areas of opportunity.

• Front of House Working Lead - Tiana's Palace, Mint Julep Bar, Harbour Galley, Royal St. Veranda

- Made dally adjustments to the necessary labor needed in each respective restaurant, depending on guest attendance in the resort and peak hours.

- Submitted end of day hourly labor reports.

- Assisted in organizing and overseeing assignments to drive operational excellence.

- Managed and delegated tasks, ensuring food preparation and presentation met company standards.

- Lead and assisted cashiers and food service workers with cash handling, preparing food for guest, and guest service.

• Heart of House Working Lead - Tiana's Palace Kitchen, New Orleans Main Kitchen Complex.

- Lead and collaborated with kitchen staff to ensure every guest received the best quality dining experience.

- Created daily production lists, prioritizing high demand items, while keeping food waste to a minimum.

-Assisted in creating menus containing dietary and allergy recipe ingredients to assist employees with guest concerns.

- Ensured employees kept safety as a priority when operating kitchen equipment.

-Managed weekly product inventory counts, analyzing popular trends and areas of improvement.

• Enhanced customer satisfaction by providing attentive service and addressing concerns.

• Ensured presentation of food met company standards while adhering to proper food safety guidelines.

• Efficiently handled cash transactions, maintaining accurate records, and followed set cash handling procedures and expectations.