Stephen Coats
Cocoa Beach,FL
Summary
Detail-oriented Field Service Technician with extensive experience in equipment repair and effective communication. Skilled in diagnosing technical issues and performing preventative maintenance to minimize downtime and improve customer satisfaction.
Overview
11
11
years of professional experience
Work History
Field Service Technician
Herc Rentals
Palm Bay, Florida
06.2025 - Current
- Installed and repaired equipment at customer locations efficiently and safely.
- Diagnosed technical issues using specialized tools and software effectively.
- Provided on-site training to clients on equipment operation and maintenance practices.
- Coordinated service schedules to optimize technician routes and minimize downtime.
- Communicated with customers to clarify service needs and expectations clearly.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Drove and maintained company vehicle, keeping in peak condition.
- Disassembled defective machines for repair or replacement of parts.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
Field Service Technician
H&e Equipment Services Inc.
Palm Bay, Florida
01.2023 - 06.2025
- Installed and repaired equipment at customer locations efficiently and safely.
- Diagnosed technical issues using specialized tools and software effectively.
- Provided on-site training to clients on equipment operation and maintenance practices.
- Coordinated service schedules to optimize technician routes and minimize downtime.
- Completed all necessary paperwork for service calls in a timely manner.
- Drove and maintained company vehicle, keeping in peak condition.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
Service Technician 4
United Rentals
Melbourne, FL
04.2022 - 01.2023
- Conducted routine maintenance on various machinery and tools to extend lifespan.
- Diagnosed equipment issues to ensure optimal performance.
- Documented service activities in management systems for accurate record-keeping.
- Implemented best practices for safety and compliance during all service operations.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
Service Technician 3
United Rentals
12.2017 - 04.2022
- Responsible for maintenance, troubleshooting, and repair on multiple types of mechanical, electrical, and hydraulic systems.
- Experience with various brands and types of aerial, excavating, dirt moving, cleaning, welding, towing, lighting, generating, trucking, and handheld construction equipment.
- Order parts for Rental and customer equipment for repairs from various vendors.
- Welding of sand plates and other light welding repairs
- Assist customers with ensuring they get proper equipment and attachments to fulfill their rental needs.
- Strong attention to safety and wearing proper PPE to comply with OSHA standards.
Service Technician 2
United Rentals
03.2016 - 12.2017
- Responsible for maintenance, troubleshooting, and repair on small engine rental and customer equipment.
- Perform estimates and parts pricing for customer owned equipment.
- Created business relationships with customers to ensure their satisfaction with repairs.
- Help yard associate with customer rental needs and alternate lunches to ensure someone is in yard for customer needs.
- Awareness and use of proper PPE for safety and compliance with OSHA standards.
General Service Automotive Technician
Island Lincoln Dealership
Merrit Island, FL
04.2015 - 03.2016
- Responsible for general maintenance on vehicles.
- Efficient in oil changes, tires, alignments, brakes, belt replacement, tune ups, batteries, radiators, steering and suspension components, and warranty repairs.
- Experienced in repair of minor electrical problems, replacement of battery cables, other wiring harnesses, and diagnosing check engine light codes.
- Complete work orders on computer.
- Customer service.
Education
High School Diploma -
Fuquay-Varina High School
Fuquay-Varina, NCDiploma - Automotive Technologies
Wake Tech Community College
Raleigh, NCSkills
- Equipment maintenance
- Technical diagnostics
- Preventative maintenance
- Electrical troubleshooting
- Safety compliance
- Customer relationship management
- Parts ordering
- Service coordination
- Effective communication
- Attention to detail
- Hardware repair
- Schematic interpretation
Timeline
Field Service Technician
Herc Rentals
06.2025 - Current
Field Service Technician
H&e Equipment Services Inc.
01.2023 - 06.2025
Service Technician 4
United Rentals
04.2022 - 01.2023
Service Technician 3
United Rentals
12.2017 - 04.2022
Service Technician 2
United Rentals
03.2016 - 12.2017
General Service Automotive Technician
Island Lincoln Dealership
04.2015 - 03.2016
High School Diploma -
Fuquay-Varina High School
Diploma - Automotive Technologies
Wake Tech Community College