Stephen Coger

• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Performed general housekeeping and cleaning tasks.
• Consistently lifted materials weighing as much as 50 pounds.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Operated forklift to safely move and safeguard stock and supplies in warehouse.
• Assisted in receiving, stocking and distribution of merchandise.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Unpacked and repacked items in different quantities and configurations for shipment.

• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Used in-store system to locate inventory and place special orders for customers.

• Controlled labor costs with good planning, scheduling and delegating abilities.
• Helped with coverage demands by encouraging cross-training and continuous professional development of kitchen staff.
• Directed work of cooks, food handlers and dishwashers to maintain efficient operations.
• Created healthy, well-balanced meal menus within ideal cost metrics.
• Organized efficient meal service to handle as many as [Number] diners over meal cycle.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

• Proved successful working within tight deadlines and a fast-paced environment.
• Used hand-held scanners and physical logs to accurately track item movements.
• Followed verbal and written instructions to properly move and ship products.
• Collaborated with other package handlers to provide prompt and accurate delivery of orders.

• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
• Answered questions about current promotions and resolved issues according to store policies.
• Used product knowledge to suggest items to match client needs.
• Created price tags and merchandise signs for new items.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Managed cash register operations using POS system and processed sales and returns.
• Prepared products by adding tags and readying pallets for restocking.

As a leader at City Wide, I lead a group of youth high schoolers in which I discussed harsh topics the education system won't tell us as student. Such as school to prison pipeline, school's don't teach children how to deal with real problems like financial stability. I fought to make the community a better place, an accomplishment of mine was successfully spreading awareness throughout different school districts.

Other things to note:

• Strengthened community outreach by coordinating fundraisers.
• Collaborated with community-based organizations to address community problems.
• Planned and managed different community meetings, public forums and outreach events.
• Recruited, trained and oversaw organizational volunteers.

• Kept office records organized and supplies well-stocked for optimal team performance.
• Answered office phone and emails to schedule appointments, answer questions and document information.
• Managed material flow and cataloging materials by accurately maintaining references and files.
• Kept meticulous records on funding and budgeting for department.