Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEPHEN COLBERT

Woodstock,GA

Summary

Proactive ACS Customer Service and Ramp Agent with extensive experience in fast-paced airport environments. Expert in ground service equipment operation, aircraft cleaning, and maintaining safety protocols. Brings strong teamwork, problem-solving skills, and a commitment to continual improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience

Work History

ACS CUSTOMER SERVICE

Delta Air Lines, Inc
06.1992 - Current

Self-motivated, with a strong sense of personal responsibility.

  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

FULLTIME RAMP AGENT

Delta Air Lines, Inc
12.1991 - 06.1992
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.

FULLTIME CABIN SERVICE/Aircraft Cleaner

Delta Air Lines, Inc
03.1991 - 12.1991
  • Maintained, cleaned and sanitized interior of aircraft.
  • Fostered positive relationships with airline personnel through professional interactions during daily operations.
  • Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
  • Assisted in training new team members on proper cleaning procedures and safety protocols.
  • Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.

Ramp Agent

Delta Air Lines, Inc
10.1989 - 03.1991
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.

Education

High School Diploma -

REDFORD UNION HIGH SCHOOL
Redford, MI
06.1985

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Dependable and Responsible
  • Multitasking
  • Flexible and Adaptable

Timeline

ACS CUSTOMER SERVICE

Delta Air Lines, Inc
06.1992 - Current

FULLTIME RAMP AGENT

Delta Air Lines, Inc
12.1991 - 06.1992

FULLTIME CABIN SERVICE/Aircraft Cleaner

Delta Air Lines, Inc
03.1991 - 12.1991

Ramp Agent

Delta Air Lines, Inc
10.1989 - 03.1991

High School Diploma -

REDFORD UNION HIGH SCHOOL
STEPHEN COLBERT