Micayla Colford

• I assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
• Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
• Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
• Performed basic nursing skills such as changing wound dressings and administering enemas.
• Provided assistance to medical staff during tests, treatments and emergency procedures.
• Maintained confidentiality of all patient information according to HIPAA guidelines.

As a manager of Malibu Grill, I am responsible for consistently maintaining high level of guest satisfaction, adjusting to environmental situations, while leading a team of young professionals. I also manage accounts payable, accounts receivable and responsible for payroll. As one of the oldest restaurants in Bloomington Indiana, located mere blocks from Indiana University, we are frequented by many high-profile regulars that require an extra level of care and discretion. For that reason, it is my responsibility to remain organized and attentive to even the smallest details to ensure the highest quality of service for our unique clientele.

As a flight attendant for Endeavor Airlines, I served as the visual representation of the company with the unique responsibility of offering exemplary service, while ensuring passenger safety and comfort at all times. Organization, attention to detail and punctuality are essential for success, and a trait that I pride myself on maintaining. Below are some of the skills, tasks, and duties I was responsible for while in this position:

• FAA regulations - Understanding and performing safety requirements.
• Uniform standards - Excelling in keeping a perfect uniform at all times.
• Cabin service - Mix drinks, serve food, customer comfort.
• Impeccably organized, Take orders, serve food, mix drinks, provide support as needed.
• Trainer/Mentor to new employees.
• Continued skills improvement.
• Dealt with mechanical and passenger emergencies according to standards.

As a senior bartender for Hooters of America, I managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Supported servers by preparing specialty drinks for patrons in all areas of establishment. Also, as the staff trainer I was responsible for the training of all new employees in every position, including food preparation, money handling and cleaning roles. Mentored over 50 employees, ultimately resulting in their certification with safe-serve and ability to work efficiently and confidently in many adverse situations.