Stephen Colgan

• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Communicated with customers to provide delivery updates and confirm delivery locations.

• Built strong relationships with clients to deliver emotional support and companionship.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Provided safe mobility support to help patients move around personal and public spaces.
• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.

• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Compared recently sold area properties to determine competitive market prices.
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Wrote contracts to outline sales and purchases of properties.
• Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
• Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
• Expanded client base through effective prospecting techniques and referrals from satisfied customers.
• Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.

• Managed a team of sales reps in the home performance/ energy efficiency market in the Maryland, DC, South Jersey territories
• Managed sales strategis and goals
• Implemented weekly call process for one-on-one coaching that increased close rations
• Consistently me and exceeded quarterly and annual revenue goals

• Managed development of various web delivered databases for various federal and private sector clients
• Met with clients and development team to plan and schedule all phases of project
• Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
• Wrote and edited users manuals

• Sold web, information management, and publication services to variety of federal and private sector customers
• Consistently met and exceeded sales targets

Various aspects on the production side of publishing including:

• Working with editors to project profit & oss statements prior to bidding on new titles
• Managed all aspects of production from prepress to delivery to warehouse
• Negotiated contracts with printers and other suppliers
• Worked closely with design and editorial staff