Stephen Collins
Harrisonville,MO
Summary
Dynamic General Manager highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.
Overview
22
22
years of professional experience
Work History
Youth Pastor
Crossroads Outreach Ministries
Harrisonville, MO
10.2023 - Current
- Maintained regular communication with parents of youth members.
- Provided spiritual guidance and mentorship to youth members.
- Worked with church leadership, parents, and volunteers to establish clear goals and guidelines for church youth.
- Directed weekly youth meetings, special group events, and overnight excursions.
- Created lesson plans for Sunday School classes.
- Lead youth group meetings with interactive activities and discussions.
- Instructed and guided individuals converting to new faith.
General Manager
Hamra Enterprises
Harrisonville, MO
10.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Led employee evaluations with constructive feedback to boost performance.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Deli Manager
Cosentino's Food Store
Pleasant Hill, MO
07.2021 - 10.2022
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Monitored daily sales reports to maximize profitability.
- Supervised deli staff to ensure efficient customer service.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Resolved customer complaints in a professional manner.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Completed [Timeframe] inventories of food and material stocks.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Created promotional displays to attract customers to the deli section.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Collaborated with other departments within the store to ensure smooth operations.
General Manager
Five Guys
Belton, MO
01.2020 - 07.2021
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
General Manager
Jason's Deli
Lee's Summit, MO
03.2019 - 01.2020
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
Kneaders Bakery
Belton, MO
08.2017 - 03.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
General Manager
McDonald's
Raymore, MO
08.2016 - 08.2017
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
General Manager
Potbely Sandwich Works
Mission, KS
03.2016 - 08.2016
- Hired and trained new employees and managers
- Proficient with P&L's, inventories, product ordering, cash handling, and scheduling making
- I am also proficient at sales forecasting and creating pars for product usage.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Jason's Deli
Kansas City, MO
09.2008 - 03.2016
- Hired and trained new employees and managers
- Proficient with P&L's, inventories, product ordering, cash handling, and scheduling making
- I am also proficient at sales forecasting and creating pars for product usage
- Developed the sheet our franchise currently uses to count inventory and update on a monthly basis.
Co-Manager
Wendy's
Harrisonville, MO
01.2002 - 08.2008
- Hired and trained employees
- Developed crew into management positions
- Proficient at writing schedules, counting money, counting inventories, and P&L's
- Opened the new restaurant in Harrisonville, Mo.
General Manager
Burger King
Springfield, MO
01.2007 - 12.2007
Education
Bachelor of Arts - Christian Studies
Grand Canyon University
Phoenix, AZ04-2024
High School Diploma -
Kickapoo High School
01.1997
Skills
- Highly responsible and reliable
- Point of Sale (POS)
- Upbeat, outgoing and positive
- Extensive hospitality background
- Small Group Facilitation
- Spiritual Guidance
- Youth Development
- Biblical Knowledge
- Teaching
- Lesson Planning
Accomplishments
- Took the downtown Jason's Deli location from $22000 a week in sales. To currently doing $28000-$30000 a week. Twice finished in the top 20 of all the franchise stores on the year end score card.
- Trained and developed numerous managers for their franchise.
References
References available upon request.
Timeline
Youth Pastor
Crossroads Outreach Ministries
10.2023 - Current
General Manager
Hamra Enterprises
10.2022 - Current
Deli Manager
Cosentino's Food Store
07.2021 - 10.2022
General Manager
Five Guys
01.2020 - 07.2021
General Manager
Jason's Deli
03.2019 - 01.2020
General Manager
Kneaders Bakery
08.2017 - 03.2019
General Manager
McDonald's
08.2016 - 08.2017
General Manager
Potbely Sandwich Works
03.2016 - 08.2016
General Manager
Jason's Deli
09.2008 - 03.2016
General Manager
Burger King
01.2007 - 12.2007
Co-Manager
Wendy's
01.2002 - 08.2008
Bachelor of Arts - Christian Studies
Grand Canyon University
High School Diploma -
Kickapoo High School
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