Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Stephen Combs

Reno,NV

Summary

A builder, collaborator, and innovator with 15+ years of experience and a passion for people, process, and performance excellence. Known for optimizing underperforming areas of the business by framing problems and rebuilding the work culture with accountability and inspiration. Aligns multisite resources with effective communications across complex ecosystems.

Overview

17
17
years of professional experience

Work History

Store Manager

Nordstrom Rack
02.2022 - Current
  • Managed multiple store locations with sales volumes ranging from $8M to $16M, and led teams of 35 to 70 employees.
  • Identified and communicated key responsibilities and practices to motivate teams and achieve business results.
  • Supported the implementation of company programs, procedures, and methods to promote key messages.
  • Developed and implemented streamlined and standardized processes for optimal efficiency and productivity.
  • Monitored operational statistics, reported trends, variances, and issues, and took appropriate action to optimize business and people performance.
  • Analyzed KPIs, P&L, Tableau reporting, and trends to identify areas of opportunity.
  • Fostered trusting relationships with clients through clear communication.
  • Recruited, interviewed, hired, and trained top talent; managed performance for multiple direct reports.
  • Achievements: met and exceeded sales plans year over year; transformed underperforming departments by rebuilding the culture and standardizing processes; drove change management and quickly adapted to new tools and technologies; developed multiple staff members into promotions and leadership roles for internal talent retention.

Department Manager

Nordstrom
02.2015 - 02.2022
  • Managed multiple departments with varying sales volumes, ranging from $4M to $22M, and led teams of 55 to 110 employees.
  • Led project management efforts to rebuild underperforming areas of the business, including vendor management, technology implementation, and introducing new standards and playbooks. This involved significant planning, coordination, and execution.
  • Fostered robust relationships with vendors and clients, providing outstanding service and coordinating compelling events for as many as 500 participants.
  • Developed and modeled new ways of working and getting to market with customer-facing products, contributing to increased efficiency and effectiveness in operations.
  • Ensured accountability at all levels, driving consistent sales growth and exceeding targets year-over-year.
  • Managed and motivated teams to achieve ambitious goals.
  • Achievements: exceeded volume targets and drove consistent sales growth year-over-year; designed and presented training sessions on DEI; Built customer acquisition through team and community engagement strategies, resulting in increased loyalty and retention.

Assistant Department Manager

Nordstrom
02.2014 - 02.2015
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Business Manager

Nordstrom
02.2012 - 02.2014
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.

Business Manager

Macy's
01.2008 - 02.2012
  • Drove high performance by developing team members.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Addressed customer questions and concerns regarding products and services.

Education

Bachelor of Science - Business Administration - Accounting

Sullivan University
Louisville, KY
03-2011

Certificate - Project Management

Cornell University
Ithaca, NY
01-2021

Skills

  • Budget Management
  • Stakeholder relationship management
  • P&L Management
  • Customer Relations
  • Project Management
  • Operations Analysis
  • Business Planning
  • Business Development

Accomplishments

  • 2020 Value Leader of the Quarter
  • 2019 Value Leader of the Quarter
  • 2018 Value Leader of the Quarter
  • 2017 Customer Service Certificate
  • 2016 Anniversary Cup Winner
  • 2015 Cash Call Winner 2x
  • 2014 One Thing Metal
  • 2012 Pacesetter Award

Timeline

Store Manager

Nordstrom Rack
02.2022 - Current

Department Manager

Nordstrom
02.2015 - 02.2022

Assistant Department Manager

Nordstrom
02.2014 - 02.2015

Business Manager

Nordstrom
02.2012 - 02.2014

Business Manager

Macy's
01.2008 - 02.2012

Bachelor of Science - Business Administration - Accounting

Sullivan University

Certificate - Project Management

Cornell University

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Stephen Combs