Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephen Crescimanno

Cromwell

Summary

Dynamic Retail Store Manager with a proven track record at AT&T Mobility, excelling in sales growth and customer service. Expert in coaching and mentoring teams, achieving significant upselling results while fostering a collaborative environment. Highly motivated and dependable, with strong decision-making skills that drive operational excellence and enhance the customer experience.

Overview

13
13
years of professional experience

Work History

Retail Store Manager

AT&T Mobility
09.2021 - Current
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Trained and guided team members to maintain high productivity and performance metrics.

Retail Store Manager

AT&T Mobility
09.2015 - 09.2020
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Optimized store displays and appearance via strategic merchandising.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Assistant Manager

AT&T Mobility
08.2012 - 08.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Cromwell High School
Cromwell, CT
06-2020

Skills

  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Highly motivated
  • Decision-making skill
  • Sales growth
  • Coaching and mentoring
  • Dependable and reliable
  • Sales leadership
  • Hiring and training

Accomplishments

  • 2024 finished in the top 1% of the northeast.
  • 2024 AT&T Summit winner.
  • AT&T Services excellence award winner.
  • 100% Retail audit score.

Timeline

Retail Store Manager

AT&T Mobility
09.2021 - Current

Retail Store Manager

AT&T Mobility
09.2015 - 09.2020

Assistant Manager

AT&T Mobility
08.2012 - 08.2015

Cromwell High School

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