Stephen Curtin

• Directed department activities and supervised personnel.
• Create a selling culture while maintaining the on hands, shelf availability.
• Drive sales, leads, credit, installation and other services.
• Completed training programs to improve proficiency in tools and systems.
• Maintained stock of items, cleanliness, organization, and provided excellent customer service.
• Trained new employees on overall company and department-specific policies and procedures.
• Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
• Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Handled cash register, returns, and refunds.
• Promoted culture focused on encouraging staff to develop skills and abilities.
• Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
• Oversaw daily operational performance of Type team.
• Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
• Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
• Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.

Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.