Stephen Cushen
Senior Manager Operations
Noblesville,IN
Summary
Dynamic Operations Executive specializing in enterprise strategy and revenue growth, with a proven track record of scaling complex operations and managing a $30M profit and loss portfolio. Achieved 20% year-over-year growth while ensuring 100% budget compliance for seven consecutive years, reporting directly to C-suite executives. Expertise in enterprise-scale implementations across 180+ locations and organizational design, leveraging Systemic Science to optimize business ecosystems. Committed to a 'People-First' leadership approach that aligns talent with strategic objectives, fostering an environment conducive to sustainable success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Manager of Operations
ENVITA SOLUTIONS
Indianapolis, IN
10.2025 - Current
- Promoted to lead the organization’s highest-value customer portfolio and operational strategy.
- Revenue Operations: Total accountability for 12 enterprise accounts generating $30M in annual revenue; maintained 100% budget compliance for 7+ consecutive years.
- Enterprise Scale: Directed the end-to-end implementation of a $15M service model across 180+ national locations, ensuring zero-defect delivery and seamless client onboarding.
- Organizational Growth: Scaled the operations department from 5 to 15 members; implemented the "LEAD" and "Managing Vitals" frameworks to maintain quality during rapid 20% YoY expansion.
- Executive Advisory: Partner with the COO and VP of Operations to lead high-stakes contract renegotiations and identify insurance/risk-related cost savings, directly increasing EBITDA.
- Strategic Problem Solving: Serve as the final escalation point for complex service issues, utilizing data-driven insights to resolve high-level client challenges.
- Operations Manager: Promoted to optimize internal systems and departmental efficiency during a period of rapid scaling.
- Systems Integration: Revolutionized the use of Salesforce and Power BI to create a "Single Source of Truth," increasing team productivity and data accuracy across the portfolio.
- Talent Alignment: Conducted a comprehensive departmental audit and reorganized personnel into specialized roles, reducing operational friction and improving service speed.
- Regulatory Oversight: Ensured 100% compliance with RCRA and DOT standards, managing the intersection of complex logistics and federal safety requirements.
- Senior Program Manager: Recruited/Promoted to stabilize high-value accounts and deliver on contractual performance goals.
- Efficiency Gains: Successfully achieved a 10% cost-to-serve reduction within the first year of a major implementation through process automation and resource reallocation.
- Workflow Architecture: Built the foundational customer management and billing workflows that supported the company's transition from a regional player to an enterprise leader.
- A Market-Leading Enterprise Operations Firm achieving 20% Year-Over-Year Growth.
- Directed operational strategies to enhance efficiency across multiple departments.
- Managed cross-functional teams to streamline processes and improve productivity.
Operations Manager
Envita Soluations
10.2020 - 10.2025
- Managed daily operations to ensure efficiency and smooth workflow.
- Coordinated logistics and inventory management to optimize supply chain processes.
- Assisted in implementing operational protocols to enhance productivity and safety standards.
- Trained staff on operational procedures and compliance regulations.
Senior Program Manager
Envita Solutions
Indianapolis, IN
10.2018 - 10.2020
- Led cross-functional teams to deliver complex programs on time and within budget.
- Streamlined project workflows, enhancing efficiency in resource allocation and task management.
Program Manager
Envita Soluations
Indianapolis, IN
06.2016 - 10.2018
Education
Bachelor of Science - Environmental And Resource Management
Limerick Institute of Technology
Limerick, Ireland08-2012
Skills
- Change management and organizational design expertise
- Financial Stewardship: P&L Management, Contract Renegotiation, Insurance Cost Mitigation, Revenue Operations
- Operational Excellence: Multi-site Implementation, KPI Design, Risk Management, Resource Optimization
- Compliance & Regulation: RCRA/DOT Standards, Safety Program Oversight, Regulatory Audit Readiness
- Technical Ecosystems: Salesforce, Microsoft Power BI, Taskray, Advanced Data Analytics
Certification
- Certifications & Training:
- RCRA & DOT Compliance (High-Level Regulatory Oversight)
- LEAD Internal Leadership Program & Managing Vitals
- Emotional Intelligence (EQ) for Executive Leadership
Timeline
Senior Manager of Operations
ENVITA SOLUTIONS
10.2025 - Current
Operations Manager
Envita Soluations
10.2020 - 10.2025
Senior Program Manager
Envita Solutions
10.2018 - 10.2020
Program Manager
Envita Soluations
06.2016 - 10.2018
Bachelor of Science - Environmental And Resource Management
Limerick Institute of Technology