Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Daley

Saint Louis,MO

Summary

Dynamic manager with a proven track record at Dobbs Tire and Auto, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and staff training, driving performance and engagement. Skilled in strategic planning and time management, consistently achieving operational goals while fostering a positive work environment.

Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

15
15
years of professional experience

Work History

Manager

Dobbs Tire and Auto
03.2023 - 08.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Service Advisor

Napleton Chrysler Jeep Dodge Ram
04.2022 - 08.2022
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Area Sales Representative

Factory Motor Parts Company
11.2021 - 04.2022
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Drove team revenue totals by bringing in top sales numbers.
  • Cultivated strong base of satisfied customers for long-term territory revenue.
  • Customized proposals tailored specifically for each client''s unique requirements, resulting in a higher conversion rate.
  • Managed overall growth of assigned territory and exceeded targets.
  • Responded to internal and external customer needs with focus on quick resolutions and strong sales enablement.
  • Provided valuable feedback to product development teams based on customer input, improving overall offerings.
  • Negotiated favorable contracts with key accounts, resulting in long-term partnerships beneficial to both parties.
  • Collaborated with the marketing team to develop promotional materials for trade shows, conferences, and other events to attract potential clients.
  • Enhanced customer satisfaction by conducting regular follow-ups to ensure timely delivery of products and services.
  • Participated in industry events as a company representative to establish brand presence and generate interest from potential clients.
  • Established trust with customers by providing exceptional product knowledge and addressing their concerns promptly.
  • Prioritized sales work based on market trends, customer needs and territory goals.
  • Partnered with other sales team members to collaborate on larger accounts and ensure cohesive strategies were executed.

Service Advisor

Elco Chevrolet Cadillac
09.2020 - 11.2021
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Store Manager

Dobbs Tire and Auto
02.2011 - 04.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

Hazelwood West
St Louis, MO

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning

Timeline

Manager

Dobbs Tire and Auto
03.2023 - 08.2025

Service Advisor

Napleton Chrysler Jeep Dodge Ram
04.2022 - 08.2022

Area Sales Representative

Factory Motor Parts Company
11.2021 - 04.2022

Service Advisor

Elco Chevrolet Cadillac
09.2020 - 11.2021

Store Manager

Dobbs Tire and Auto
02.2011 - 04.2020

Hazelwood West

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Stephen Daley