Stephen Davenport
Rome,GA
Summary
Dynamic sales professional with a proven track record at General Nutrition Center, excelling in customer service and achieving sales targets. Skilled in cash handling and inventory management, I foster strong client relationships and enhance store performance through effective teamwork and problem-solving. Committed to delivering exceptional service and driving results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Sales Associate
General Nutrition Center, GNC
01.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
R&D Warehouse Associate
Pirelli Tire
02.2022 - 09.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Completed regular cycle counts to maintain accurate inventory records.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
Chip Processor
LG
04.2015 - 11.2016
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
- Improved client satisfaction by ensuring timely and accurate processing of requests.
- Conducted regular performance evaluations, identifying areas for improvement in processing operations.
- Made sure that products were produced on time and are of good quality.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Auto Welder
F&P Georgia
11.2014 - 12.2015
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Prepared welding equipment to perform advanced welding work.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Streamlined work processes through effective communication with supervisors and team members about project requirements and progress updates.
- Increased operational lifespan of equipment with regular maintenance and timely repairs.
- Enhanced workshop safety by consistently adhering to all safety protocols and conducting regular equipment checks.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Cleaned material surfaces to remove dirt or excess acid using chemical solutions, wire brushes and grinders.
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
CAP 2 Supervisor
Walmart
02.2014 - 10.2015
- Collaborated with other departments to facilitate seamless workflow transitions across various store functions for improved overall operational efficiency.
- Boosted sales through effective merchandising, strategic product placement, and compelling in-store displays.
- Conducted regular audits on inventory accuracy, minimizing discrepancies between system records and physical stock levels.
- Established strong relationships with vendors for efficient supply chain management, timely deliveries, and streamlined stocking procedures.
- Optimized productivity by closely monitoring employee performance and providing constructive feedback.
- Resolved conflicts among team members, fostering a positive work environment conducive to collaboration and communication.
- Exceeded departmental goals by motivating employees to meet or surpass individual performance targets consistently.
- Oversaw the successful completion of special projects as assigned by upper management while maintaining daily supervisory responsibilities effectively.
- Reduced shrinkage with vigilant loss prevention strategies and thorough investigation of discrepancies.
- Improved customer satisfaction by addressing complaints promptly and ensuring consistent staff adherence to excellent service standards.
- Ensured compliance with company policies by training employees on safety guidelines, ethical practices, and legal requirements relevant to their roles.
- Managed employee scheduling to support optimal staffing levels during peak hours while minimizing overtime costs.
- Coordinated merchandising displays, signage and sales enablement.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Monitored production levels and implemented measures to increase output.
CAP 2 Associate
Walmart
01.2012 - 09.2013
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
- Managed time effectively during shift transitions, ensuring seamless handoff between CAP 1 and CAP 2 teams without interruption in workflow or productivity levels.
- Contributed to positive customer experiences with friendly, attentive service during busy shifts.
- Supported store management in achieving overall store goals by actively participating in team meetings, sharing insights, and implementing recommended strategies.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Facilitated smooth store operations during peak hours, efficiently managing high volumes of merchandise movement on the sales floor.
- Monitored and adhered to company safety regulations and policies.
- Ensured timely completion of tasks by effectively prioritizing workload and collaborating with team members.
- Streamlined unloading process, ensuring accurate delivery counts and quick turnaround times for incoming shipments.
- Stocked designated items on shelves, end caps and displays.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept work areas neat, clean and free from debris.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Logistics Shipping Coordinator
Pirelli Tire
08.2011 - 11.2012
- Enhanced customer satisfaction with timely and accurate order fulfillment coordination.
- Maintained detailed records of all shipments, ensuring proper documentation for audits and compliance purposes.
- Upheld safety standards throughout the workplace by following established procedures and promoting awareness among staff members.
- Coordinated cross-functional teams for effective collaboration on complex projects.
- Participated in regular meetings with other members of management team to align department goals with overall company objectives.
- Streamlined communication between departments, ensuring seamless logistics operations.
- Managed inventory levels for optimal warehouse space utilization and reduced storage costs.
- Trained and supervised staff in logistics processes, fostering a collaborative work environment.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Reviewed paperwork to determine priorities and set schedules.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Auto Welder
F&P Georgia
02.2009 - 11.2011
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Welded in flat, horizontal, vertical, and overhead positions.
- Inspected welds and checked critical measurements to meet specifications.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Collaborated with team members for seamless project execution, improving overall productivity.
- Chipped off excess weld, slag, and spatter using hand tools.
- Conducted thorough inspections of welds to ensure adherence to industry standards and codes.
- Troubleshot technical issues during the welding process, minimizing downtime on projects.
- Addressed potential hazards or equipment malfunctions to prevent serious problems.
- Optimized welding supply inventory, preventing project delays by ensuring all necessary materials were on hand.
- Maintained high standard of quality control, ensuring all welds met or exceeded industry standards.
Sales Associate
General Nutrition Center, GNC
08.2007 - 10.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
Associate of Science - Computer And Information Sciences
Georgia Northwestern Technical College
Rome, GA08-2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Sales expertise
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Cleaning techniques
- Sales training
- Inventory tracking
- Policy and procedure adherence
- Merchandise display
- Fraud detection
- Superb time management
- Goal tracking
- New teller training
- Financial records analysis
- Retail loss prevention
- Exceeds sales goals
- Task prioritization
- Shipment processing
- Order processing
- Money handling
- Relationship building
- Outgoing personality
Timeline
Sales Associate
General Nutrition Center, GNC
01.2024 - Current
R&D Warehouse Associate
Pirelli Tire
02.2022 - 09.2023
Chip Processor
LG
04.2015 - 11.2016
Auto Welder
F&P Georgia
11.2014 - 12.2015
CAP 2 Supervisor
Walmart
02.2014 - 10.2015
CAP 2 Associate
Walmart
01.2012 - 09.2013
Logistics Shipping Coordinator
Pirelli Tire
08.2011 - 11.2012
Auto Welder
F&P Georgia
02.2009 - 11.2011
Sales Associate
General Nutrition Center, GNC
08.2007 - 10.2009
Associate of Science - Computer And Information Sciences
Georgia Northwestern Technical College
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